Experienced Customer Service Representative – Overnight (WFH Illinois) at careerzynith

Join careerzynith, a leading healthcare company, in its mission to revolutionize the way people experience healthcare. As an Experienced Customer Service Representative – Overnight (WFH Illinois) at careerzynith, you will play a vital role in delivering exceptional customer service to patients in need of life-sustaining medications. If you're passionate about helping others and have a strong desire to grow in your career, this is the perfect opportunity for you.

• *About careerzynith**

careerzynith is a healthcare company that is committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. With a high-energy culture and a passion for providing excellent customer service, we're looking for talented individuals like you to join our team.

• *Job Summary**

We're seeking an Experienced Customer Service Representative to work in our inbound call center in overnight shifts. As a Customer Service Representative, you will be responsible for handling a high volume of complex customer needs over the phone, providing timely delivery of life-sustaining medications to patients in need. If you have at least 12 months of customer service experience, strong computer skills, and a passion for helping others, we encourage you to apply.

• *Key Responsibilities**

• Handle a high volume of complex customer needs over the phone, including prescription refills, order status, and insurance coverage
• Provide timely delivery of life-sustaining medications to patients in need
• Work in a fast-paced, metric environment to meet customer service standards
• Collaborate with patients to resolve their questions and concerns in a empathetic and professional manner
• Utilize strong computer skills to navigate our systems and provide accurate information to patients
• Meet or exceed customer service metrics, including first call resolution and customer satisfaction

• *Training Schedule**

• Monday through Friday, 9:00am EST to 5:00pm EST (training schedule)
• Schedule availability: Monday through Sunday, 9:00pm EST to 9:00am (an 8-hour shift will be assigned to you 5 days a week within this time frame)

• *Pay Range**

• The typical pay range for this role is $17.02 to $27.16 per hour
• Please note that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

• *Required Qualifications**

• 1+ year of customer service experience
• 6+ months of high call center experience working in Windows, Microsoft, or another application
• Must live within 75 miles of Mount Prospect, IL
• Verifiable High School Diploma, GED, or equivalent experience

• *Preferred Qualifications**

• 6+ months of experience handling and resolving a high volume of complex customer needs over the phone
• Healthcare work experience and familiarity with benefits, insurance, prescriptions

• *COVID Requirements**

• CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
• You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment.

• *Benefits and Perks**

• Competitive salary
• Opportunities for career growth and advancement
• Comprehensive training program
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Access to a wide range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off

• *Why Join careerzynith?**

• We're a company that truly cares about our patients and our employees
• We offer a comprehensive training program to ensure your success
• We're committed to promoting and sustaining a culture of diversity, inclusion, and belonging every day
• We offer opportunities for career growth and advancement
• We're a company that values and rewards outstanding performance

• *How to Apply**

If you're passionate about helping others and have a strong desire to grow in your career, we encourage you to apply for this exciting role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

• *Equal Employment Opportunity**

careerzynith is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which careerzynith provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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