Experienced Entry Level Customer Support Specialist – Supply Chain Call & Contact Center

At careerzynith, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a leading innovator in the industry, we're seeking an experienced Entry Level Customer Support Specialist to join our dynamic team. If you're a customer-centric individual with a passion for delivering world-class support, we want to hear from you!

• *About careerzynith**

careerzynith is a pioneering organization that's shaping the future of customer support. With a strong commitment to innovation and excellence, we're dedicated to providing our customers with unparalleled experiences. Our team is comprised of talented individuals who share a common goal: to make a meaningful impact in the lives of our customers. As a valued member of our team, you'll have the opportunity to work with cutting-edge technology, collaborate with a diverse group of professionals, and contribute to the growth and success of our organization.

• *The Role**

We're seeking an experienced Entry Level Customer Support Specialist to join our Supply Chain Call & Contact Center team in Dallas, TX. As a key member of our team, you'll be responsible for providing superior customer service to end-users, responding to customer inquiries, and resolving issues related to commercial aircraft spare parts orders. This role requires a strong willingness to learn, excellent communication skills, and a passion for delivering world-class customer support.

• *Responsibilities**

As an Entry Level Customer Support Specialist, you'll be responsible for:

• Retrieving, researching, and resolving specific customer emails and Service Requests
• Entering, tracking, monitoring, and coordinating customer order delivery requirements
• Analyzing customer spare parts requirement inquiries, facilitating responses, and resolving delivery problems
• Advising customers regarding order status, changes, or improvements of orders and following up with customers on issues related to their accounts
• Managing multiple orders and research lists for specific customers
• Researching and analyzing data to identify trends/issues regarding specific customers
• Supporting Customer Program Managers (CPM) by maintaining reports, customer data, and managing customer expectations

• *Requirements**

To be successful in this role, you'll need:

• 1+ years of experience in customer service or a support organization
• 1+ years of experience interfacing with external customers and responding to support requests
• 1+ years of experience with Microsoft Office Products like Outlook, PowerPoint, Excel, and Word
• Experience and/or knowledge of Basic Supply Chain principles
• Ability and willingness to work a 3/36 shift (Friday, Saturday, Sunday 12 hours each day)
• Ability to work evening shifts and/or midnight shifts as assigned

• *Nice-to-Haves**

While not required, the following skills and experiences would be beneficial:

• 1+ years of experience in aviation or aerospace, preferably in a customer service/support environment
• 1+ years of experience with SAP in support of Supply Chain functions
• 1+ years of experience with Customer Relationship Management (CRM) tools, systems, and processes
• 1+ years of experience working with supply chain strategies (e.g., inventory reduction, parts kitting, supplier consolidation, optimum flow, lead-time reduction)
• Adaptability to changing environments and customer needs
• Ability to work independently and collaboratively with a cross-functional team

• *Benefits**

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Health insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life and disability insurance programs
• Paid and unpaid time away from work

• *Why Join careerzynith?**

At careerzynith, we're committed to creating a work environment that's inclusive, supportive, and rewarding. As a member of our team, you'll have the opportunity to:

• Work with a talented and diverse group of professionals
• Contribute to the growth and success of our organization
• Develop your skills and expertise through ongoing training and development programs
• Enjoy a comprehensive benefits package and competitive compensation
• Make a meaningful impact in the lives of our customers

• *How to Apply**

If you're a motivated and customer-centric individual with a passion for delivering world-class support, we want to hear from you! Apply now to join our dynamic team and take the first step towards a rewarding career with careerzynith.

Apply Now

Don't miss this opportunity to join a leading innovator in the industry and make a meaningful impact in the lives of our customers. Apply now to become a part of our team and start your journey with careerzynith!

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