Experienced Customer Onboarding Consultant – Strategic Deployment Expert for careerzynith

Are you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join careerzynith as an Experienced Customer Onboarding Consultant, where you will play a critical role in shaping the future of our customer onboarding process.

• *About careerzynith**

careerzynith is a leading innovator in the industry, dedicated to empowering businesses to achieve their full potential. Our team of experts is passionate about creating cutting-edge solutions that drive growth, efficiency, and customer satisfaction. As a Customer Onboarding Consultant, you will be part of a dynamic team that is committed to excellence and continuous improvement.

• *Role Overview**

As an Experienced Customer Onboarding Consultant, you will be responsible for providing new and current customers with a positive and strategic deployment experience into careerzynith programs. You will partner cross-functionally with internal and external departments to ensure integration objectives are completed, customer experience efforts are prioritized, and sales teams are fully supported to grow the new business inside their markets. This role requires strong project management skills, excellent communication and presentation skills, and the ability to analyze and report data.

• *Key Responsibilities**

• **Pre-Agreement Support:**
+ Build customer-specific content for incoming Request for Proposals (RFPs) that include Customer Onboarding integration strategies and next steps detail to support the new business partnership+ Consult with customer and National Account Manager to identify customer set-up needs and requirements and prioritize key target dates to develop a strategy and an execution plan+ Lead the A-to-Z customer integration efforts by managing tasks, performing quality checks and updates with key stakeholders, anticipating, and overcoming activation roadblocks, and manage expectations as plans change and processes evolve
• **Post-Launch Support:**
+ Identify and communicate adoption trends of Onboarding Customers with Sales Leadership Teams and National Account Manager+ Provide post-launch support to client and National Account Manager through partnership presentations, trouble-shoot implementation issues, communicate resolution timelines, and manage expectations+ Execute on transition plans and move to full sales support by the National Account team
• **Partnering with Cross-Functional Teams:**
+ 3rd Party Support Teams to ensure the set-up and integration needs of the customer are clearly defined and communicated with all parties involved+ Credit Teams to ensure all credit-related information and/or requests have been gathered, prepared, and presented for credit extension+ Pro-Solution Center and Special-order teams to ensure our internal processes and procedures align and meet the needs or requirements of the customer and/or their procurement platforms+ National Account Manager, Sr. National Account Manager, and Director of National Accounts to strategize and execute the agreement and deployment of the partnership inside and outside of the careerzynith organization following Onboarding phases model+ Regional Pro Services Directors, Project Services Managers, and Field sales teams to communicate and educate the teams on the agreement details and expectations of the agreement+ Customer Teams- including but not limited to a customer's operations teams, procurement teams, and Technical/Implementation teams.

• *Qualifications**

• High school diploma required
• Bachelor's Degree strongly preferred, however, work experience may be considered in lieu of formal education
• At least 3 years in sales, account management, or customer onboarding
• Strong Project Management Skills
• Excellent Presentation Skills
• Excellent Oral and Written Communication Skills
• Ability to analyze and report data
• Computer literacy with a working knowledge of Excel and the ability to learn the set-up process of customer service software applications
• MS Office proficiency with a strong emphasis on MS TEAMS, Excel, and PowerPoint
• Advanced organizational skills with the ability to handle multiple assignments and adherence to deadlines
• B2B outside sales experience strongly preferred
• Prior Experience with E Commerce/Third Party platform management preferred

• *What We Offer**

• Competitive salary range: $81,200.00 - $135,400.00 annually
• Opportunity to work with a dynamic and innovative team
• Collaborative and supportive work environment
• Professional development and growth opportunities
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• Flexible work arrangements, including remote work options

• *Why Join careerzynith?**

At careerzynith, we believe in empowering our employees to achieve their full potential. We offer a collaborative and supportive work environment, where you will have the opportunity to work with a dynamic and innovative team. Our comprehensive benefits package and flexible work arrangements demonstrate our commitment to your well-being and work-life balance.

• *How to Apply**

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your resume and cover letter to [insert contact information]. We look forward to reviewing your application.

• *Equal Opportunity Employer**

careerzynith is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

careerzynith believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information, and products; partnering, supervising, and regularly working with other careerzynith employees; and adhering to and monitoring compliance and safety guidelines.

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