Immediate Hiring: Customer Care Tax Expert - Payroll at careerzynith

• *Join the careerzynith team and embark on a rewarding career journey as a Customer Care Tax Expert - Payroll!**

Are you a tax expert with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further! careerzynith is seeking a highly skilled and motivated Customer Care Tax Expert - Payroll to join our team. As a key member of our Customer Care Tax team, you will play a vital role in driving customer satisfaction and success.

• *About careerzynith**

careerzynith is a leading provider of innovative solutions for the restaurant industry. Our mission is to empower restaurants to adapt, take control, and get back to what they do best: building the businesses they love. We believe in the power of diversity, equity, and inclusion, and we strive to create a workplace culture that reflects these values.

• *The Role**

As a Customer Care Tax Expert - Payroll, you will be responsible for providing exceptional customer service and support to our clients, resolving payroll tax issues, and contributing to the day-to-day success of the Customer Care Tax team. Your expertise will be essential in driving customer satisfaction and success, and you will have the opportunity to work closely with our customers, tax agencies, and internal teams to improve and transform the customer experience.

• *Key Responsibilities**

• Research payroll tax issues raised by internal stakeholders and customers and provide timely resolutions
• Assist customers with tax-related questions through inbound warm transferred phone calls and inbound customer emails
• Work with internal operations team and tax agencies to obtain accurate payroll tax account information to ensure accurate and timely payroll tax filings and payments
• Assist customers with identifying their payroll tax jurisdiction account information and making routine updates as needed to ensure timely filing and payment of payroll tax obligations
• Review and assist employers with reconciling payroll tax liability debits/credits to their bank accounts
• Identify and resolve root cause discrepancies and recommend process improvements to reduce tax issues and improve payroll tax filing efficiencies
• Collaborate with customers to complete Third-Party Agent (TPA) setup
• Correspond with tax agencies regarding tax notices, inquiries, tax penalty abatements/waivers, and tax clearances
• Assist in monthly, quarterly, and annual tax filings and participate in special projects and/or other duties assigned

• *Essential Qualifications**

• 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience
• 2+ years of prior payroll service bureau experience and knowledge of payroll taxes, including federal, state, local, and paid family leave
• Success operating independently and navigating competing priorities in a constantly changing environment
• Strong critical problem-solving, customer communication, organizational, and influencing skills
• Experience working with sensitive/confidential information
• Proficient in Microsoft Excel and Google Suite

• *Special Sauce (Non-essential Skills/Nice to Haves)**

• MasterTax Experience
• FPC or CPP certification
• Associates or Bachelor's Degree

• *Our Spread of Total Rewards**

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet careerzynith employees' changing needs. Learn more about our benefits at [insert link].

• *Compensation and Benefits**

• Competitive hourly rate of $25.96
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development

• *Work Environment and Company Culture**

careerzynith is committed to creating a workplace culture that is inclusive, diverse, and equitable. We believe that our employees are our secret ingredient, and when they are empowered to succeed, careerzynith succeeds. Our company values include:

• Diversity, Equity, and Inclusion
• Customer Focus
• Innovation
• Collaboration
• Excellence

• *How to Apply**

If you are a motivated and experienced tax professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!

• *Equal Employment Opportunity**

careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that is inclusive, diverse, and equitable. If you require an accommodation to access the job application or interview process, please contact our candidate accommodations team at [email protected].

• *Apply Now**

Don't miss this opportunity to join the careerzynith team and embark on a rewarding career journey as a Customer Care Tax Expert - Payroll! Apply now and take the first step towards a new and exciting role.

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