Experienced Customer Solutions Specialist – Remote Customer Service and Support

We're careerzynith, a leading e-commerce company that empowers people to run their businesses more profitably and efficiently. We're on a mission to revolutionize the way businesses operate, and we're looking for talented individuals to join our fast-growing team.

As a Customer Solutions Specialist at careerzynith, you'll be at the forefront of delivering exceptional customer experiences. You'll be responsible for analyzing customer situations, investigating problems, and providing strategic solutions that exceed our customers' expectations. If you're a customer service enthusiast with a passion for problem-solving and a drive to succeed, we'd love to hear from you.

• *About the Role**

As a Customer Solutions Specialist, you'll be working in a fast-paced environment, communicating with customers via phone, live chat, and email. You'll be a key member of our team, working closely with other departments to support both the customer and the company. Your primary responsibilities will include:

• Analyzing customer situations, investigating problems, and providing strategic solutions within our business model
• Ensuring that customers always have the most complete and up-to-date information about the status of their orders
• Switching tasks as needed based on the current needs of the department
• Partnering with other departments within and outside of Customer Solutions to support both the customer and the company
• Approaching escalated customer situations with care and tact, utilizing de-escalation techniques to maintain the relationship and drive towards a resolution
• Receiving regular feedback from teammates, Team Leaders, and Quality Assurance to continuously fine-tune skills and abilities
• Fostering a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
• Being flexible and adapting to change as we continue to grow as a company
• Regularly connecting via video for one-on-one meetings as well as team meetings
• Continuing to invest in your own learning and training to enhance your abilities in the role
• Providing friendly, efficient, and accurate solutions for customers through phone, live chat, and email with the goal of an excellent customer experience, enhanced customer loyalty, and increased business sales

• *What We're Looking For**

To succeed in this role, you'll need:

• Ability to communicate via phone, chat, and email in a fast-paced environment
• Ability to manage multiple priorities and tasks at one time
• Ability to understand and adapt to a variety of personalities and communication styles both inside and outside of the company
• Ability to work on a team and independently
• Ability to follow through and meet deadlines
• Demonstrated ability to think critically and solve complex problems efficiently and effectively
• An internal drive to succeed and a desire to learn and grow
• A concern for helping others and doing the right thing by them
• Innovation and the ability to challenge the status quo

• *Qualifications**

To qualify for this role, you'll need:

• At least 1 year of customer-facing experience or a college degree required
• Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required
• Excellent verbal and written communication skills; conversational fluency in English required
• 40 Words Per Minute (WPM) typing speed required
• Consistent 75mbps download/10mbps upload internet speeds are required
• The ability to work a training schedule of 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period
• The ability to work 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding period

• *Physical Demands**

As a Customer Solutions Specialist, you'll be working in a remote environment, and your physical demands will include:

• Work is performed while sitting and/or standing for at least 8 hours each day
• Requires the ability to communicate effectively using speech, vision, and hearing
• Requires the regular use of hands for simple grasping and fine manipulations while using a personal computer
• Requires the ability to work at a computer for extended periods of time

• *What We Offer**

As a valued member of our team, you'll enjoy:

• A competitive benefits package including paid time off, medical/dental coverage (including telemedicine), 401k match, paid parental leave (based on tenure), and more
• Opportunities for growth and professional development
• In-depth training on our varying selection of products and the services we offer
• Opportunities to collaborate and connect virtually across teams and departments
• Full-time training staff
• 60-day training period
• The essential computer equipment required to perform the job
• Continuous support through various trainings and available mentorships
• A focus on work/life balance

• *Remote Work Qualifications**

To work remotely, you'll need:

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only.

• *Join Our Team**

If you're a customer service enthusiast with a passion for problem-solving and a drive to succeed, we'd love to hear from you. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.

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