Immediate Hiring: Customer Success Manager at careerzynith

Join the careerzynith team as a Customer Success Manager and become a crucial member of our international team, driving adoption and growth for our B2B customers in North America. This is an exciting opportunity to work with a top-rated online platform for small and medium businesses to grow sales through outstanding customer service. careerzynith is a fast-growing tech company created by experienced international talents, and we're looking for a talented professional to help us achieve our goal of creating a frictionless customer experience for individual users and entrepreneurs worldwide.

• *About careerzynith**

careerzynith is a leading provider of AI-driven customer service solutions, and our product is one of the world's top-rated online platforms for small and medium businesses to grow sales through outstanding customer service. We're proud to be among the Top 50 AI and Customer Service Products in G2's Best Software Awards 2024 and have a 4.7/5 rating on both Shopify and G2. Our new Tidio AI feature, Lyro, answers up to 70% of customers' questions in seconds and is available to users even on a free plan. Every month, our widget is viewed by 350 million unique users, which is 4% of the global population. We're a remote-first company with a flexible work model, and we're committed to creating a work environment that's inclusive, diverse, and supportive of our employees' growth and well-being.

• *Key Responsibilities**

As a Customer Success Manager at careerzynith, you will be responsible for:

• Building relationships with our top clients and serving US-based clients with video calls in the PDT zone (9 AM to 5 PM)
• Identifying client needs and deploying solutions to drive adoption and growth
• Conducting video training and showcasing new features to clients
• Driving adoption of our product and encouraging best practices among clients
• Identifying opportunities for growth and overseeing a large book of business
• Influencing retention, expansion, and churn rate for clients
• Creating automation and flows within our success software to support your efforts
• Reporting on activities and results
• Collecting strategic feedback and sharing it internally
• Creating impactful emails and outreach campaigns for your book of business

• *Essential Qualifications**

To be successful in this role, you will need:

• Ability to cover the PDT zone (9 AM to 5 PM) from Monday to Friday
• English proficiency at C2 level or equivalent
• At least 2 years of previous professional experience in a SaaS customer success role
• Ability to build mutually beneficial relationships with clients
• Great understanding of how to use and teach others to use the software
• Experience with customer success or sales tools (Gainsight, Totango, ChurnZero, Salesforce, Hubspot)
• Good understanding of industry-standard KPIs (churn rate, retention rate, net dollar retention)
• Good understanding of customer experience tools and the industry

• *Preferred Qualifications**

While not essential, the following qualifications would be beneficial:

• Experience working with AI-driven customer service solutions
• Knowledge of industry-standard customer success methodologies
• Experience with data analysis and reporting
• Strong communication and interpersonal skills

• *What We Offer**

As a Customer Success Manager at careerzynith, you will have the opportunity to:

• Work with one of the top products in the customer experience industry
• Collaborate with an experienced and international team that continually shares knowledge and is not afraid of testing new solutions
• Enjoy great development opportunities, including company-supported courses and conferences
• Work in a remote-first environment with flexible hours
• Enjoy 26 days off guaranteed in a year
• Possibility to work 100% remotely or book a Regus coworking space in your city
• Individual work tools, including a MacBook Pro, Dell screen, and JBL headphones
• Sport & wellness benefit or its financial equivalent
• Mental well-being program, including individual therapy sessions and resources for employees
• Free access to one of the most popular e-book/audiobook services
• Regular integration events, including company-wide meetings and team events

• *What's Next?**

If you're excited about this opportunity, please submit your CV and a brief introduction. We'll be in touch to schedule a video call with a recruiter about the position and the team. If you're selected to move forward, you'll participate in a recruitment assignment and then an interview with the Hiring Manager and the recruiter. We look forward to hearing from you!

• *Diversity Statement**

careerzynith is committed to creating a work environment that's inclusive, diverse, and supportive of our employees' growth and well-being. We treat all candidates equally and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. Our recruitment and selection process is based on individual merit and qualifications directly related to professional competence.

• *Apply Now!**

Don't miss out on this exciting opportunity to join the careerzynith team as a Customer Success Manager. Apply now and take the first step towards a rewarding career with a leading provider of AI-driven customer service solutions.

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