Immediate Hiring: Customer Support/Data Entry Specialist – Remote Opportunity
Are you a highly motivated and detail-oriented individual with excellent communication skills? Do you thrive in a fast-paced environment and enjoy working with diverse stakeholders? If so, we invite you to join careerzynith as a Customer Support/Data Entry Specialist in a fully remote role. This exciting opportunity offers the flexibility to work from anywhere while driving success in a dynamic and growing industry.
- *About careerzynith**
careerzynith is a leading provider of innovative solutions in the healthcare industry, dedicated to supporting the patient journey through hub services, cutting-edge technology, and data-driven insights. Our team is passionate about making a difference in the lives of patients and healthcare professionals alike. As a Customer Support/Data Entry Specialist, you will be an integral part of our team, working closely with patients, prescribers, insurance companies, and internal partners to provide exceptional customer service and support.
- *Job Summary**
As a Customer Support/Data Entry Specialist, you will be responsible for handling inbound and outbound customer service inquiries, reviewing and assessing incoming referrals, and creating patient records in our database system. You will work to understand and solve problems in a timely manner, documenting all interactions and escalating issues as necessary. This role requires a strong skillset in customer service, data entry, and problem-solving, with a focus on delivering high-quality results in a fast-paced environment.
- *Primary Duties and Responsibilities**
- Handle incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners, researching and resolving problems in a timely manner.
- Create and/or edit patient records in our database system by entering demographics, insurance information, and prescription from incoming referrals.
- Initiate outbound telephone calls to patients for various reasons, such as collecting additional information or explaining the outcome of a benefit investigation.
- Make outreach to prescribers via phone, facsimile, or mail to request additional information or provide benefit outcomes.
- Attach incoming facsimile images to new or existing patient records.
- Identify and escalate concerns received from patients, prescribers, partners, or insurance companies to ensure corrective action is pursued accordingly.
- Generate letters and brochures for patients, prescribers, or partners.
- Document the outcome of all interactions associated with patient records into the database system.
- Adhere to quality, production, and turnaround standards associated with the assigned program.
- Report all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP).
- Perform other duties as assigned, including adapting to changing priorities and deadlines.
- *Qualifications**
- High school diploma or equivalent required; one or more years of experience in a fast-paced call center environment preferred.
- Knowledge of medical terminology a plus, but not required.
- Excellent communication and interpersonal skills, with the ability to communicate with others at all levels.
- Ability to multi-task, prioritize, and meet deadlines in a high call volume environment.
- Strong problem-solving skills and attention to detail.
- Ability to type at least 35 words per minute.
- General computer knowledge, including proficiency in Microsoft Office applications.
- Ability to adapt to a dynamic work environment and learn quickly.
- *Work Environment and Schedule**
- This is a fully remote role, offering the flexibility to work from anywhere.
- Must be flexible on schedule and hours, with the possibility of overtime and weekend work.
- Moderate noise level in the work environment.
- *Benefits and Perks**
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and growing company in the healthcare industry.
- Collaborative and supportive team environment.
- Professional development and growth opportunities.
- Recognition and rewards for outstanding performance.
- *How to Apply**
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply now! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to reviewing your application and discussing this exciting opportunity with you.
- *Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
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