Experienced Assistant Manager of Cargo Customer Service – Remote Operations Management

At careerzynith, we're dedicated to providing our employees with a solid work environment, equal opportunities for growth and development, and a culture that values creativity, innovation, and respect. As a leading airline, we're committed to connecting people to what's important in their lives through friendly, reliable, and affordable air travel. We're now seeking an experienced Assistant Manager of Cargo Customer Service to join our team in a 100% remote role.

• *Job Summary**

As an Assistant Manager of Cargo Customer Service, you'll play a critical role in supporting our Cargo Manager of Operations in ensuring a safe, efficient, and on-time operation for shipments across our network. You'll be responsible for building relationships with customers, working closely with station leadership, and managing our Cargo Supervisors and Agents. If you're a professional communicator with a passion for creating a significant impact, we want to hear from you.

• *Responsibilities**

• Verify that high-quality work is delivered throughout the Cargo Operation, identifying areas for improvement and recognizing successes
• Maintain effective operating relationships with station leadership, the TWU 555, shipment sales, vendors, and other departments to ensure operational excellence
• Support the Cargo Manager of Operations with local responsibilities, including hiring and training of Cargo Agents and Cargo Supervisors
• Ensure the productivity of SWA Cargo Employees and Cargo Contract Handlers in terms of staffing, scheduling, hours of operation, and product carrier levels
• Ensure centers and equipment are maintained in good condition and assist with facility projects
• Maintain up-to-date knowledge of all TSA security policies regarding Cargo, as well as SWA Cargo rules and strategies, and ensure compliance
• Provide excellent service and support to all SWA Cargo Customers and Internal Customers
• Perform other process responsibilities as directed by Employee's Leaders

• *Knowledge, Skills, and Abilities**

• Extensive experience in the areas of Cargo, Ramp, and Operations
• Ability to maintain confidentiality expectations regarding confidential, proprietary, and sensitive Company information
• Ability to lead and inspire a team
• Ability to interact with the public and work effectively under demanding conditions
• Ability to communicate verbally and in writing
• Ability to work in a fast-paced environment and manage emergencies as needed

• *Education**

• Required: High School Diploma or GED

• *Experience**

• Fully functioning, extensive experience in:
+ Leadership+ Cargo, Ramp, and Operations
• Preferred: Experience in a union environment and/or union agreement expertise
• Preferred: Knowledge of airport operations compliance

• *Benefits You'll Love**

• Fly for free, as a privilege, on any open seat on all careerzynith flights (your eligible dependents too)
• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, according to the paycheck
• Potential for annual Profit Sharing contribution towards retirement - while careerzynith profits, you profit

• *Why Join careerzynith?**

• We're a company that values creativity, innovation, and respect
• We offer a solid work environment with equal opportunities for growth and development
• We're committed to connecting people to what's important in their lives through friendly, reliable, and affordable air travel
• We're a company that cares about our employees and their well-being

• *How to Apply**

If you're a motivated and experienced professional looking for a new challenge, we want to hear from you. Apply now to join our team as an Assistant Manager of Cargo Customer Service in a 100% remote role.

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• *Ready for an Easy Start?**

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now to join our team and start your journey with careerzynith.

• *Equal Opportunity Employer**

careerzynith is an Equal Opportunity Employer. We continue to seek opportunities to reflect the communities we serve and welcome candidates with diverse thoughts, backgrounds, and experiences.

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