[Hiring] Senior Electronic Healthcare Records Specialist @HEALTH SOLUTIONS

Role Description

We’re looking for a Senior Electronic Health Records (EHR) Specialist to join the EHR/Business Intelligence team supporting Electronic Health Records across multiple platforms across our multiple sites. This position is primarily remote, with occasional opportunities for onsite work with team members.

As a Senior Electronic Health Records (EHR) Specialist, you would be instrumental in designing and maintaining the EHR system and associated programming. As an effective communicator, you would provide Help Desk support to resolve a variety of problems with diplomacy and skill. You would be the training and support contact for the EHR operating systems and applications, and would use your technological proficiency to:
• Analyze, construct, document, test, maintain, troubleshoot and support hardware, operating systems, software applications, peripherals, and communication devices.

Responsibilities
• Work closely with stakeholders and EHR team to support and maintain applications in a manner that is aligned with organizational workflows and priorities.
• Problem solve, assess processes and issues, and collaborate with clinical and management staff to develop solutions resulting in efficient and functional workflows for end users of the EHR application.
• Work closely with EHR team to maintain coding, compliance, and security standards.
• Resolve help desk tickets for clinical, billing and technology issues related to the EHR.
• Provide EHR training to end users.
• Research, evaluate and make recommendations regarding the implementation, support and optimization of EHR, PM, related software applications development, hardware and infrastructure.
• Ensure interdepartmental coordination of EHR, PM and associated systems on-going maintenance activities including software validation, user acceptance testing, and documentation development.
• Collaborate with cross-functional teams, including clinical, technical and revenue cycle/business subject matter experts in creating and defining functional requirements and information needs for product enhancement requests and special projects.
• Ensure that proper configuration management, security, and change controls are implemented and tested.
• Performance tuning experience (MS SQL Server configuration, query optimization, hardware configuration).
• Understanding of data integration issues (e.g., validation, cleaning), familiarity with complex data structures.
• Programming/scripting experience and knowledge of software development life cycle is preferred.
• Provide technical assistance and cross training to other team members.
• Design and implement technology best practices, guidelines, and repeatable processes.
• Perform duties with moderate to low supervision.
• Perform other work-related duties as assigned.

Physical Requirements
• Requires frequent standing, sitting and walking for prolonged periods of time.
• Occasionally lifts and carries items up to 15 pounds.
• Requires working under stress in emergency situations.
• Requires frequent operation of a computer.

Desired Attributes
• Is adaptable to change in the workplace and uses change as an opportunity for innovation and creativity.
• Takes ownership of problems, has ability to brainstorm different problem resolution paths, uses sound judgment in selecting solutions to problems, and demonstrates consistent follow through.
• Has job knowledge and skills to perform the fundamental job functions and is able and willing to assume greater responsibility over time regarding the scope of work.
• Has the ability to inspire and model collaborative teamwork.
• Demonstrates an understanding of customer service regarding accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility.

Qualifications
• High School Diploma or GED.
• Minimum of five years of hands-on experience in working with and maintaining Electronic Health Record (EHR) software.
• Familiarity with myAvatar and/or NextGen.
• Broad knowledge of current technology, tools and techniques for development, and a desire to expand technology stack.
• Familiarity with Data concepts and Relational databases (e.g., SQL Server).
• Comfortable with 1:1 and small group training and mentoring.

Requirements
• Bachelor’s degree (preferred).
• Experience in the behavioral health and/or medical fields (preferred).
• Spanish language abilities (preferred).

Benefits
• Competitive pay $75,000.00 to 85,000.00 Annually (Dependent on experience, certification and shift).
• Generous benefits package, including:
• Paid holidays, generous PTO, EAP, tuition reimbursement, retirement, insurances, FSA, and a premier wellness program.
• Insurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available.
• Retirement 403(b) with employer match up to 6%.
• Additional Insurance: FSA, Voluntary Life, Sun Life Voluntary benefits, and pet insurance.
• Childcare.
• Flexible work schedule.
• Employee recognitions and celebrations.
• Warm and friendly work environment in which staff respect and learn from one another.

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