Experienced Chat Support Associate – Remote Customer Service Representative for careerzynith

Join careerzynith, a rapidly growing and innovative company, as we revolutionize the way veterinarians buy the supplies they need to keep America's pets healthy. careerzynith's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We're a growing team on a mission to modernize the $50B+ animal health industry. Simply put, careerzynith helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices.

• *About the Position**

We're seeking an exceptional Chat Support Associate to join our vibrant community of veterinary professionals. As a key member of our support team, you'll engage with our users to support them in their critical purchasing decisions and processes through the use of the careerzynith platform. Your primary responsibility will be to provide an excellent experience for every user leveraging the platform for their supply ordering needs.

• *Key Responsibilities**

• Support existing careerzynith users by responding to user inquiries via live chat, email, and phone in a timely manner
• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes in order to streamline support workflows

• *What You'll Need**

• 1 year of relevant, customer-facing work experience
• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills
• Tech/start-up work experience is a plus but not required

• *Essential Qualifications**

• Strong problem-solving skills with the ability to think critically and creatively
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Ability to work independently and as part of a team, with a strong sense of accountability and ownership
• Strong analytical and technical skills, with the ability to learn and adapt to new systems and technologies

• *Preferred Qualifications**

• Experience working in a customer-facing role, preferably in a technical or software-related industry
• Knowledge of intercom and/or experience with other chat platforms
• Experience working in a remote or virtual environment
• Familiarity with CRM software and customer support tools
• Experience working in a startup or fast-paced environment

• *Benefits and Perks**

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

• *Compensation**

The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what careerzynith may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.

• *Career Growth Opportunities**

careerzynith is committed to providing opportunities for growth and development to our employees. As a Chat Support Associate, you'll have the opportunity to learn and grow with our company, and take on new challenges and responsibilities as you progress in your career. We offer a comprehensive training program, as well as opportunities for professional development and advancement.

• *Work Environment and Company Culture**

careerzynith is a dynamic and fast-paced company that values innovation, collaboration, and customer satisfaction. Our company culture is built on a foundation of teamwork, open communication, and mutual respect. We're committed to creating a work environment that's inclusive, diverse, and supportive of all employees.

• *How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we want to hear from you! Please submit your application through careerzynith's Careers Page. The application deadline is accepted on an ongoing basis.

• *Important Note**

careerzynith is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.

• *Stay Scam-Smart**

We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! careerzynith is committed to providing a safe and secure job search experience for all applicants. We will never request sensitive personal or financial information from you. If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department.

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