Experienced Customer Service Representative – Evening and Weekend Shifts at careerzynith

• *Job Summary:**

Join careerzynith, a leading organization in the education sector, as an Experienced Customer Service Representative. In this role, you will be responsible for providing exceptional support to online students via phone, email, and live chat. As a key member of our team, you will work closely with students to resolve technical issues, provide financial assistance, and ensure a smooth student experience. If you are passionate about delivering outstanding customer service, have a strong commitment to education, and are able to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.

• *About careerzynith:**

careerzynith is a dynamic organization that supports a diverse community of adult learners from across the globe. With over 100 online degree and certificate programs, we empower students to achieve their academic goals and make a positive impact in their professions and communities. Our commitment to innovation, collaboration, and creativity drives us to deliver exceptional services to our students.

• *Job Description:**

• *Key Responsibilities:**

• Provide outstanding "concierge-level" customer service to students via phone, email, and live chat, ensuring a seamless and supportive experience.
• Troubleshoot student technical issues and coordinate solutions across service and business units, escalating service issues to Tier 2 teams and supervisors as needed.
• Contribute to the development of customer service best practices and improve service levels, participating in project management duties to enhance service delivery each term.
• Collaborate with colleagues to execute tactical approaches to improve service levels across the organization, ensuring smooth daily service operations.
• Maintain the confidentiality and security of student financial and FERPA-protected information, adhering to organizational procedures and policies.
• Perform other duties as assigned, complying with all policies and standards.

• *Qualifications:**

• Bachelor's Degree (Preferred)
• 1+ years of experience working in a service-oriented environment, technical support, or related field (Required)
• Experience in collecting and handling financially sensitive information in the strictest confidence (Required)
• Familiarity with online learning technology (a plus)
• Strong commitment to education, with excellent verbal and written communication skills, and a strong knowledge of Microsoft Office Suite.
• Ability to multi-task, work across multiple systems and screens, and successfully resolve student issues from request through resolution.
• Skilled at connecting and building rapport with students from diverse backgrounds, with a creative and innovative approach to problem-solving.
• Ability to adapt to new and rapidly changing situations, with a strong commitment to teamwork and collaboration.

• *Additional Information:**

• In support of pay transparency laws, the expected salary range for this position is between $16.65 and $27.36, with actual pay adjusted based on job-related factors permitted by law.
• careerzynith offers a robust suite of benefits, including:
+ Health, dental, vision, life, and disability insurance+ 401k Retirement Program + 6% employer match+ 15 Days of Paid Vacation Days each Calendar Year+ 12 Paid Holidays + 2 floating holidays
• For more information related to our benefits, please visit: https://careers.careerzynith.com/benefits.

• *Equal Opportunity:**

careerzynith is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds, and we are proud to be an inclusive and supportive workplace.

• *Application Process:**

Ready to join our team? The first step is easy. Click apply now and we'll be in touch soon!

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• *Why Join careerzynith?**

• Work with a dynamic and innovative organization that is committed to making a positive impact in the education sector.
• Collaborate with a diverse team of professionals who share your passion for delivering exceptional customer service.
• Enjoy a comprehensive benefits package, including health, dental, vision, life, and disability insurance, as well as a 401k Retirement Program and paid time off.
• Develop your skills and expertise in a fast-paced and supportive environment, with opportunities for career growth and advancement.
• Make a real difference in the lives of our students, who are pursuing their academic goals and making a positive impact in their professions and communities.

• *Join our team today and be part of a dynamic and innovative organization that is shaping the future of education!**

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