Experienced Customer Service Sales Representative – Delivering Exceptional Experiences in a Dynamic Retail Environment
At careerzynith, we're passionate about revolutionizing the way people interact with our brand. As a Customer Service Sales Representative, you'll be at the forefront of this mission, providing an iconic experience for our customers by acting as a guide and offering support during every step of their careerzynith journey. If you're driven by purpose and thrive in a fast-paced, dynamic environment, this role is for you.
- *About careerzynith**
careerzynith is a leading innovator in the retail industry, known for our commitment to honesty, transparency, and high-integrity practices. With over 200 locations nationwide, we've become the nation's largest retailer of used cars, and we're just getting started. Our team of over 25,000 associates works together to deliver exceptional customer experiences, and we're dedicated to helping every associate grow their career and achieve their best.
- *What You'll Do**
As a Customer Service Sales Representative, you'll be empowered to make a real difference in the lives of our customers. Your key responsibilities will include:
- Providing exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
- Conducting vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
- Checking in and receiving vehicles that are shipped to careerzynith; completing the daily scanning and reconciliation of vehicle inventory
- Performing cosmetic inspections and ensuring that all vehicles meet careerzynith Quality Standards
- Performing various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
- Creating service appointments and reviewing repair order invoices for retail service work performed; ensuring accuracy of documentation for billing
- *Purpose of the Role**
This is a high-energy retail sales environment where you'll work as a team to meet goals and handle a wide range of customer interactions. To succeed, you'll need to quickly build rapport with people and understand their needs. You'll manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team, and the prospects are bright for professionals who aspire to become mentors, managers, and business leaders.
- *Qualifications and Requirements**
To perform this job successfully, you'll need to demonstrate exceptional communication skills, display confidence in yourself, the product, and careerzynith, and be able to build and maintain strong relationships. You'll also need to:
- Demonstrate strong team behaviors, including integrity, respect, inclusion, fairness, and fun
- Balance the needs of the customer and the business when making decisions
- Seek to fully understand and meet customer needs
- Create win-win solutions to customer issues
- Get work done well, on time, and follow the right process
- Drive work processes and pay close attention to detail
- Perform multiple duties in a high-energy, fast-paced working environment
- Read, interpret, and transcribe data in order to maintain accurate records
- Lift objects that weigh as much as 25 lbs.
- *Education and/or Experience**
- High School Diploma, or equivalent
- Sales and customer service experience, in an area such as retail, preferred
- Valid Driver's License
- Basic skills with Microsoft Office Suite (e.g., Word, Excel, and PowerPoint) preferred
- *About Working at careerzynith**
At careerzynith, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of diversity, equity, and inclusion, and we're dedicated to fostering a culture that values and celebrates individual differences. We're also passionate about providing opportunities for growth and development, and we offer a range of training programs and resources to help you achieve your career goals.
- *Compensation and Benefits**
As a Customer Service Sales Representative at careerzynith, you'll be compensated with a competitive salary and a range of benefits, including:
- Comprehensive health insurance
- 401(k) matching program
- Paid time off and holidays
- Opportunities for career growth and advancement
- A dynamic and supportive work environment
- *How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Please submit your application without delay, and let's start a conversation about how you can join our team and make a real difference in the lives of our customers.
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