Experienced Crisis Text Counselor - 988 Crisis Support Services

• *Join careerzynith, a leading organization in crisis support services, as we seek a compassionate and skilled Crisis Text Counselor to provide emotional support to individuals in need.**

• *About careerzynith**

careerzynith is a pioneering organization dedicated to providing crisis support services to individuals across the country. Our mission is to offer a safe, non-judgmental, and supportive environment for those struggling with emotional distress. With a strong commitment to quality and excellence, we strive to make a positive impact in the lives of those we serve.

• *Role Snapshot**

• **Location:** Remote
• **Compensation:** A competitive salary
• **Position:** Crisis Text Counselor - 988 Crisis Support Services
• **Start Date:** Immediate openings available

• *Job Description**

As a Crisis Text Counselor at careerzynith, you will play a vital role in providing emotional support to individuals in crisis. You will be responsible for:

• *Primary Responsibilities**

• Providing crisis intervention to individuals in emotional distress through Crisis Chat and Text
• Conducting assessments to determine the appropriate means of intervention
• Completing risk assessments, safety planning, de-escalation, and follow-up with chat visitors
• Establishing good rapport with a wide range of chat/text visitors
• Providing crisis intervention counseling to a wide range of chat/text visitors
• Intervening with suicidal chat/text visitors, including making assessments and taking appropriate action
• Familiarizing yourself with resources and providing information and referrals to visitors as appropriate
• Completing thorough documentation for all crisis chat/text in real-time
• Meeting productivity standards, including completing 1.5 chats/texts per hour
• Participating in daily quality monitoring and scoring a minimum of 75% on quality evaluations
• Maintaining a high answer rate of 85% within the first 5 weeks to maintain remote work status
• Attending weekly supervision and participating in the weekly quality evaluation process
• Demonstrating the ability to work independently and as part of a team of professionals
• Being mature, empathetic, flexible, and adaptable to varying situations and coverage needs
• Being reliable and able to adhere to schedules based on call center needs
• Consistently adhering to call center program policies and procedures
• Skilled in the use of technology, including telephones, computers, software, and email
• Arriving on shift on time and properly attired
• Assisting in training new Crisis Chat staff
• Meeting with Crisis Chat Supervisors and Program Manager regularly to discuss program operations, concerns, and potential improvements

• *Secondary Responsibilities**

• Ability to report on-site on an as-needed basis
• Other duties as assigned, required, or needed

• *Agency-wide Responsibilities**

• Participating in supervision, in-service training, and staff meetings
• Maintaining good working relationships with co-workers and positively contributing to group morale
• Completing all administrative duties, including time sheets, leave requests, etc., on time
• Using appropriate channels of communication to resolve conflicts with other staff
• Interacting with staff, clients, and visitors in a professional and courteous manner

• *Education and Experience**

• Bachelor's Degree required, Master's degree in counseling, Social Work, or mental health-related field preferred
• Bachelor's Degree from an accredited school with a minimum of 120 college credits, Master's degree from an accredited school with a minimum of 30 graduate school credits
• Transcript or copy of degree(s) required
• 1 year of experience in mental health services, preferably in crisis intervention services, suicide prevention, and intervention
• Computer skills with various software, including Microsoft Products, proficient skills required

• *Skills and Abilities**

• Excellent oral and written communication skills
• Ability to function successfully in an environment requiring immediate response to urgent situations
• Knowledge of and familiarity with local and statewide community resources
• Analytical and problem-solving skills
• Computer skills with various software and the internet

• *Work Conditions**

• Sharing office space with Crisis Chat Counselors
• Holiday and evening coverage required, depending on scheduled shifts
• Hours are flexible to meet program needs
• Must be able to lift 25lbs

• *Grassroots Rewards & Incentives**

careerzynith offers a range of rewards and incentives to support your growth and development, including:

• 100% coverage of expenses for licensure and/or renewal, CEUs, professional trainings, and field certifications
• Instant wage increases for certifications achieved while employed
• $250 Hiring Bonus for full completion of onboarding and HR trainings
• $500 Retention Bonus
• Small Loan Option at 0% interest for 1 year

• *Equal Opportunity Employer**

careerzynith is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.

• *Ready to Apply?**

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.

Apply To This Job

Apply for this job