Experienced Full Stack Customer Service Representative – Remote Lien Management Solutions

At careerzynith, we're on a mission to empower professionals with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. As a global leader in professional information services, we're committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services.

We're seeking an experienced and dynamic Full Stack Customer Service Representative to join our growing teams across the country. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional service to our clients, building strong relationships, and driving business growth.

• *About careerzynith**

careerzynith is a global leader in professional information services, providing expert software and information solutions that the world's leading professionals rely on in the moments that matter most. Our solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.

With a legacy spanning over 188 years, we've built a reputation for delivering high-quality, accurate results and making a real difference in the lives of millions of people every single day. Our customers work in industries that impact the lives of millions of people, and we're committed to helping them achieve their goals and ambitions.

• *Responsibilities**

As a Full Stack Customer Service Representative, you'll be responsible for delivering prompt and professional service to our clients, building strong relationships, and driving business growth. Your key responsibilities will include:

• Delivering exceptional service to our clients through verbal and written communications
• Providing consultative customer service, identifying customer compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to lien management compliance
• Maintaining a clear understanding of client requirements, building and maintaining strong client relationships
• Proactively managing the full-life cycle of the order process and driving cross-selling opportunities to promote additional offerings to meet our customer needs
• Efficiently managing, organizing, and prioritizing high volumes of requests using Salesforce and other internal systems to ensure timely and accurate customer responses
• Operating efficiently with minimal supervision, demonstrating self-motivation and the ability to work independently
• Striving to become a subject matter expert in the department, company, and industry by continuously learning through job-related training and extensive work experience
• Demonstrating sound judgment, tact, and diplomacy when interacting with both internal and external customers, and possessing the capability to manage confidential and proprietary information effectively
• Fostering respectful and supportive team relationships by treating others with respect, being sensitive to diverse needs, listening humbly, embracing change, and advocating for continuous improvement and change management
• Assigned to manage top clients requiring concierge or personalized services, taking the lead on various projects to ensure exceptional care and attention to detail
• Assisting in providing direction and guidance to less experienced team members, offering support and mentorship to foster their professional growth and ensure team success
• Actively participating in sales and client conference calls, clarifying best practices for order submission and self-search, and providing constructive feedback to enhance communication and drive successful outcomes
• Leading team building and morale boosting events
• Assisting with User Acceptance Testing (UAT) as needed

• *Qualifications**

To be successful in this role, you'll need to possess the following qualifications:

• Bachelor's degree from an accredited college/university or equivalent
• B2B client service experience
• Strongly preferred minimum of two years of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail, and/or legal industry
• Preferred Knowledge, Skills or Abilities:
+ Self-motivated and capable of performing efficiently with minimal supervision+ Strong organizational, time management, and multi-tasking skills+ Ability to absorb product knowledge quickly and process information to apply to customer needs+ Ability to make sound business decisions and exercise discretion and judgment+ Ability to appropriately balance the quantity and quality of work+ Dedicated to achieving targets and consistently producing high-quality, accurate results+ Experience generating add-on sales revenue preferred+ Strong analytical and problem-solving skills+ Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, Adobe, and Outlook

• *What We Offer**

As a Full Stack Customer Service Representative at careerzynith, you'll enjoy a range of benefits, including:

• Competitive salary range: $51,550-$70,850
• Opportunity to work with a global leader in professional information services
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible work arrangements, including remote work options

• *Why Join careerzynith?**

At careerzynith, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools, resources, and opportunities they need to succeed.

We're proud to be a global organization that represents the diversity of our customers and the communities where we live and work. We're committed to providing a welcoming environment and equitable opportunities for all employees, regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

• *How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.

We're an equal opportunity employer and welcome applications from diverse candidates. We're committed to creating a workplace that's inclusive, diverse, and supportive, and we're excited to hear from you.

• *Apply Now**

Don't miss this opportunity to join a global leader in professional information services and make a real difference in the lives of millions of people every single day. Apply now and let's discuss how you can become a vital part of our success story.

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