Experienced Full Stack Customer Care Specialist – Remote Customer Experience Expert

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! careerzynith is seeking an experienced Full Stack Customer Care Specialist to join our team of customer experience experts. As a key member of our remote customer care team, you will be the voice of our organization and our clients, providing top-notch service to our customers and exceeding their expectations at every turn.

• *About careerzynith**

careerzynith is a leading global business services company that supports, protects, and connects major consumer purchases. With a presence in 21 countries, we partner with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience. Our unique culture is a big reason why talented people choose careerzynith. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America's Most Innovative Companies recognition in 2023, we bring together top talent around the world. We share common characteristics that are uniquely careerzynith: a passion for service, an ability to innovate in practical ways, and a willingness to take chances. We call our culture The careerzynith Way.

• *Job Summary**

As a Full Stack Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients and their customers. You will be the primary point of contact for customers, listening to their concerns, solving problems, and working with them to find a resolution. You will also be responsible for participating in special projects, assuming new responsibilities, and adjusting priorities as requested. This is a full-time remote position, and you will be required to work varying schedules throughout the year.

• *Key Responsibilities**

• Receive in-bound calls from customers and provide superior service
• Listen to our customers' concerns, solve problems, answer questions, and work with them to find a resolution while showing empathy
• Take the initiative to truly understand our customers' current challenges, solve them, and use your expertise to proactively help them avoid future challenges
• Participate in special projects, assume new responsibilities, and adjust priorities as requested
• Collaborate with internal teams to resolve customer issues and improve the overall customer experience
• Provide feedback and suggestions for process improvements to enhance the customer experience

• *Requirements**

• Minimum of 1 year experience providing customer support
• Great communication skills, a love for talking to people, and the ability to "wow" customers on every call
• Relentless drive to own the customers' problems and ability to think outside of the box to resolve them
• Minimum high school diploma or GED
• Ability to commit to having a home office environment that is free of distractions or responsibilities outside of the role during working hours assigned
• Assurant provides a paid comprehensive training program to equip you with the tools and knowledge to meet our customers' needs. As a condition of employment, you must attend all the required training to achieve an optimal learning experience and qualify for this role

• *Preferred Qualifications**

• Minimum of 2 years' experience providing customer support in a call center, banking, insurance, or sales environment/industry
• Excellent verbal, written, and listening skills
• A college degree
• Prior experience in a work-from-home position
• Bilingual in English/Spanish: the ability to speak, read, and write the Spanish language fluently
• Strong attention to detail
• Ability to adapt to change and work well in a fast-paced environment
• Ability to multi-task using technology

• *Working Conditions and Physical Requirements**

• Prolonged periods sitting at a desk and working on a computer
• This is a full-time job. careerzynith's hours of operation are 7 days a week, Monday through Sunday, 365 days per year, including holidays. Work schedules are generally set for several months at a time but are subject to change based on business needs, and we have periodic shift bids that help determine your work schedule. Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year.
• You must be willing and able to start as late as 12pm EST and work until 9pm EST.
• While working remotely, you are required to have internet services with a minimum internet speed of 15 Mbps on the download side and a minimum of 3 Mbps on the upload side. You can test your internet speed at www.speedtest.net or by contacting your service provider.
• General office demands.

• *Compensation and Benefits**

• Competitive salary range: $17.00 - $24.00 per hour
• Comprehensive benefits package from day one of employment, including health, dental, and vision coverage
• Competitive paid time off, including holidays
• Pay is based on several factors, including relevant work experience, education, and certifications
• We offer various work schedules and pay shift differentials for night and weekend hours worked

• *What We Offer**

• A dynamic and supportive work environment
• Opportunities for career growth and professional development
• A comprehensive training program to equip you with the tools and knowledge to meet our customers' needs
• A competitive salary and benefits package
• A chance to make a real difference in the lives of our customers

• *How to Apply**

If you are a customer-centric professional with a passion for delivering exceptional service, we want to hear from you! Please submit your application today. Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all.

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• *Equal Opportunity Statement**

careerzynith is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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