Experienced Full Stack Customer Service Representative – Global Payments and Digital Strategy

Are you ready to take your career to new heights and join a dynamic team that's shaping the future of customer service? Look no further than careerzynith, a leading innovator in the payments and digital strategy space. As an Experienced Full Stack Customer Service Representative, you'll play a critical role in delivering exceptional customer experiences and driving business growth.

• *About careerzynith**

careerzynith is a forward-thinking company that's revolutionizing the way people interact with technology. Our team of experts is passionate about creating innovative solutions that make a real difference in people's lives. With a strong focus on customer satisfaction, we're committed to building long-term relationships with our clients and partners.

• *Job Highlights**

• Competitive salary
• Immediate openings available
• Remote work opportunity
• Opportunity to work with a dynamic team of experts
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) program with company contributions
• Additional benefits, including employee assistance program, pet insurance, and discounts on hotels, cars, cruises, and more

• *Job Responsibilities**

As an Experienced Full Stack Customer Service Representative, you'll be responsible for delivering exceptional customer experiences and driving business growth. Your key responsibilities will include:

• Completing data access and balancing tasks
• Coordinating return items with customers, vendors, the Federal Reserve Bank, and other institutions
• Assisting other departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing
• Working member cases/assignments
• Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Processing mortgage payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, reviewing, and making necessary GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from customers for the timely and accurate processing of international and domestic wire transfer requests
• Researching and verifying incoming and outgoing wire transfer information
• Communicating with vendors to process wire transfers
• Understanding and being familiar with outgoing and incoming wire transfer laws
• Depositing check returns, reviewing member back checks on draft changes, processing member checks, affirming customers for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

• *What You'll Need for Success**

To be successful in this role, you'll need:

• High school degree or GED
• Intermediate Excel and Word experience
• Ability to work prolonged hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet deadlines under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and customers
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to effectively prioritize work and meet deadlines

• *What You'll Get**

As an Experienced Full Stack Customer Service Representative at careerzynith, you'll enjoy a comprehensive benefits package, including:

• Travel perks: Ready to explore the world? You, your family, and friends can reach 365 destinations on over 6,800 daily flights across our global network.
• Health benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you live well. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more.
• Wellness programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
• 401(k) program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

• *Join Our Team**

At careerzynith, we're committed to building a diverse and inclusive team that reflects the communities we serve. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential, and creating inclusive work environments to meet and exceed the needs of our diverse global customer base.

• *Apply Now**

Don't miss this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.

Apply To This Job

Apply for this job