Experienced Customer Service Technical Associate – Remote Position

Join careerzynith, a global leader in professional information services, as a Customer Service Technical Associate in a remote position. As a key member of our Service Excellence Team, you will play a vital role in delivering high-quality, speedy, personable, and conversational support to our customers. If you're passionate about making a difference in the lives of millions of people, we invite you to explore this exciting opportunity.

• *About careerzynith**

careerzynith is a global technology company that empowers professionals with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. With a 188-year legacy and a portfolio that represents thousands of customers worldwide, we are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services.

• *Job Summary**

As a Customer Service Technical Associate, you will be responsible for resolving customer questions and issues through phone, email, and chat for system or content issues. You will take ownership of customer cases from beginning to end, record client interactions in our customer relationship database, and participate in projects and process improvement initiatives as needed. You will also provide general reports to management as requested and participate in product testing and review as needed.

• *Key Responsibilities**

• Effectively resolve customer questions and issues through phone, email, and chat for system or content issues
• Take ownership of customer cases from beginning to end
• Record client interactions in our customer relationship database
• Participate in projects and process improvement initiatives as needed
• Provide general reports to management as requested
• Participate in product testing and review as needed
• Secure and keep confidential product and customer data

• *Essential Qualifications**

• Associate's degree in a business-related field or 1 year of experience in accounting or tax or 2 years of experience in any type of customer service role
• Ability to work a flexible schedule during peak seasons that will include some evening and weekend overtime hours (January to April and September to October)
• Ability to commute to the office in Kennesaw, Georgia or Wichita, Kansas every Tuesday and Wednesday
• Available for overtime

• *Preferred Qualifications**

• Educational background in Business, Accounting, or Finance
• Experience working with CCH tax and accounting software
• Tax preparation or accounting experience
• Experience working in a help desk or customer support environment
• Use of SalesForce.com

• *Knowledge, Skills, Abilities, or Certifications**

• Knowledge of tax, accounting, and audit principles, practices, and legislation/regulations
• Computer and internet skills, including Microsoft Office
• Service orientation - high commitment to meeting the needs of customers and colleagues
• Ability to diffuse and provide effective resolution to customer complaints

• *Work Environment and Culture**

careerzynith is committed to providing a welcoming environment and equitable opportunities for all employees, regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. We aim to provide a highly engaged and talented workforce that represents the diversity of those we serve and the communities where we live and work.

• *Benefits and Perks**

careerzynith offers a comprehensive benefits package that begins on your first day of employment, including:

• Medical, dental, and vision plans
• 401(k) plan
• FSA/HSA
• Commuter benefits
• Tuition assistance plan
• Vacation and sick time
• Paid parental leave
• And many more!

• *Diversity and Inclusion**

careerzynith is an Equal Opportunity/Affirmative Action employer. We are committed to maintaining and enhancing the well-being of our colleagues through our "Together we thrive" well-being program. We strive for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy.

• *Career Growth Opportunities**

careerzynith offers a range of career growth opportunities, including:

• Professional development and training programs
• Mentorship and coaching
• Opportunities for advancement and promotion
• Flexible work arrangements and remote work options

• *How to Apply**

If you're passionate about making a difference in the lives of millions of people and want to join a dynamic global technology company, apply now for the Customer Service Technical Associate position at careerzynith. Don't miss out on this exciting opportunity to start your future with us.

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