Fraud Analyst I - Manual Review Team
About Apruvd
Apruvd is a web services company based in Phoenix, AZ, protecting ecommerce companies from fraudulent payments. We combine big data with human intelligence to distinguish legitimate online orders from fraud attempts with best-in-class accuracy. We are a growing, dynamic, and collaborative team, consistently outperforming larger fraud-fighting platforms.
Location
Remote (Phoenix, AZ), must be an Arizona resident
Shift Availability
- Hiring for any of the following schedules:
- Mon, Thu, Fri, Sat, Sun (Tue + Wed off)
- Tue, Wed, Thu, Fri, Sat (Sun + Mon off)
- Mon, Tue, Wed, Thu, Sun (Fri + Sat off)
- Mon, Tue, Thu, Fri, Sat (Wed + Sun off)
- with one of the following daily shifts:
- 3:00pm-11:30pm
- 5:00pm-1:30am
- **Onsite training Monday-Friday 8am-5pm the first two weeks***
Position Summary
Fraud Analysts investigate ecommerce orders to identify fraud. Each transaction review starts with the Fraud Analyst analyzing data sources with manual web research to build a complete narrative: who placed the order, what was ordered, who will be receiving the package, and why would they want those products? When that is complete, a decision is made whether the order aligns with normal consumer behavior or fraudulent activity.
The ideal candidate is computer savvy, and highly self-driven. They can quickly assess an incomplete set of details, do web-based research to fill in some of the blanks, and make reasonable inferences to come to a quick, confident conclusion.
- Duties/Responsibilities
- Review and analyze ecommerce transaction details to decide if an order is legitimate
- Develop a deep understanding of normal consumer behaviors in ecommerce
- Use several web tools, combined with manual research, to identify normal transactions
- Keep up to date with constantly evolving fraud techniques and best practices to combat them
- Collaborate with peers regarding fraud detection and prevention activities, posing questions and providing input on methods and best practices
- Adhere to company security and confidentiality policies while ensuring services remain highly available
- Utilize and follow department tools and guidelines
- Perform other related duties as assigned
- Skills/Abilities
- Strong computer proficiency / computer science
- Familiarity with social media platforms
- Advanced web browser and search engine techniques
- Comfortable working on repetitive tasks from a queue
- Attention to detail
- Curious and inquisitive
- Education/Experience
- High school diploma or GED
- A degree or coursework in Computer Science or a related field is preferred but not required
Compensation/Benefits
Compensation: $21.00 per hour, bonus plan
Benefits: Medical, Dental, Vision, Life, Disability, Paid Vacation, Paid Sick, 401(k)
- Physical Requirements
- Prolonged periods sitting at a desk and working on a computer
Work Authorization
Applicants must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.
Job Type: Full-time
Pay: $21.00 per hour
Expected hours: 40 per week
- Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Education:
- High school or equivalent (Required)
- Location:
- Arizona (Required)
Work Location: Remote
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