Desktop Support Analyst – Azure Virtual Desktop

Job Description:
• Provide L2-L3 support for users accessing systems via **Azure Virtual Desktop (AVD)**
• Troubleshoot login issues, session disconnects, performance problems, and application access
• Support local laptops used primarily for AVD connectivity
• Support **Nerdio-managed AVD environments**, including:
• Dynamic host pools
• Golden image updates (following runbooks)
• Software distribution to AVD hosts
• Support user access and devices via:
• Active Directory (AD)
• Microsoft Entra ID (Azure AD)
• Intune
• Provide operational support for:
• PrinterLogic
• Mimecast
• Zscaler
• Perform daily checks, follow change processes, and escalate issues when required

Requirements:
• Experience in **Service Desk, IT Support, or Endpoint Support**
• Hands-on experience supporting **Azure Virtual Desktop (AVD)**
• **Experience working with Nerdio (mandatory)**
• Strong Windows 10/11 troubleshooting skills
• Familiarity with Active Directory and user account management
• Comfortable working in structured, process-driven environments
• Strong written and spoken English

Benefits:
• Fully remote
• Clear scope and expectations
• Hands-on experience with AVD and enterprise tools
• Opportunity to grow advance into leadership roles, while working with the brightest minds in the game

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