Experienced Customer Service Agent (Part-Time) – Delivering Exceptional Guest Experiences at careerzynith
About careerzynith
At careerzynith, we're passionate about delivering exceptional guest experiences that leave a lasting impression. As a leading organization in the industry, we're committed to providing our employees with a stable work environment, equal opportunities for learning and personal growth, and a culture that encourages creativity and innovation. Our employees are the backbone of our organization, and we're looking for talented individuals who share our passion for delivering legendary customer service.
Job Summary
We're seeking an experienced Customer Service Agent to join our team on a part-time basis. As a Customer Service Agent, you'll be the first point of contact for our guests, providing friendly and personalized service to ensure their travel experience is seamless and enjoyable. You'll work in a dynamic and fast-paced environment, handling a variety of tasks, from ticketing and check-in to baggage service and resolving customer complaints.
Responsibilities
As a Customer Service Agent, your responsibilities will include:
- Providing friendly and personalized service to guests, ensuring their travel experience is seamless and enjoyable
- Handling ticketing and check-in, baggage service, and resolving customer complaints in a timely and efficient manner
- Operating a computerized point-of-sale system to process transactions and resolve customer issues
- Handling cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets
- Computing charges, making change, and balancing daily transactions
- Checking in baggage and cargo, and answering telephone calls to provide information to callers, page customers, resolve problems or complaints, and assist as needed
- Dealing with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage
- Resolving such problems quickly and within guidelines established by the company
- Providing current and accurate fare, schedule, reservations, flight arrival/departure information, and answering all general inquiries from customers and other visitors to the airport terminal
- Completing forms and reports as required by the company
- Writing irregularity and complaint reports as required
Requirements
To be successful in this role, you'll need:
- Able to type and/or use a computer keyboard with sufficient speed to meet demands of the job
- Ability to read documents, follow instructions, learn and understand ticketing procedures, rules, and regulations
- Ability to work well with others as part of a team, meet the public, and work under stressful situations
- Able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
- Aware of hazardous situations and able to handle emergencies as needed
- Ability to work under tight time constraints to accomplish quick turns of aircraft
- Present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
- Able to perform all job functions within a limited space
- Effective communication skills, both verbal and written
- Able to communicate information and instructions verbally or via radio equipment
Preferred Qualifications
While not required, the following qualifications are preferred:
- Foreign language skills
- Previous experience in customer service or a related field
- Ability to work shift work and/or overtime
What We Offer
As a Customer Service Agent at careerzynith, you'll enjoy:
- A competitive salary of $18.50 per hour
- Opportunities for overtime and shift premiums
- A comprehensive benefits package, including
- Free travel on careerzynith flights for you and your eligible dependents
- Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck
- Potential for annual ProfitSharing contribution toward retirement
- A supportive and dynamic work environment that encourages creativity and innovation
- Opportunities for career growth and development
How to Apply
If you're passionate about delivering exceptional guest experiences and are looking for a challenging and rewarding role, apply today! We can't wait to hear from you.
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We Want to Hear From You!
At careerzynith, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that our employees are the key to our success, and we're looking for talented individuals who share our passion for delivering legendary customer service. If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply for this job