Experienced Customer Service Representative / 100% Remote – Education FinTech Industry

Are you a customer service enthusiast looking for a challenging and rewarding role in a dynamic industry? Do you have a passion for helping others and a knack for resolving complex issues? If so, we invite you to join careerzynith, a leading provider of Education FinTech services, as a Customer Service Representative. In this 100% remote position, you will have the opportunity to work from the comfort of your own home, interact with customers from diverse backgrounds, and contribute to the growth and success of careerzynith.

• *About careerzynith**

careerzynith is a forward-thinking company that has been revolutionizing the Education FinTech industry since its inception in 2011. Our mission is to empower students and alumni to manage their student loan repayment with ease, while also providing innovative solutions to employers and educational institutions. With a strong focus on customer satisfaction, careerzynith has built a reputation for delivering exceptional service and support.

• *Job Summary**

As a Customer Service Representative at careerzynith, you will be responsible for providing top-notch customer service to students and alumni, as well as employers and educational institutions. Your primary duties will include:

• Handling inbound and outbound customer calls, emails, chats, and texts in a professional and timely manner
• Utilizing CRM systems to track customer interactions and resolve technical inquiries
• Providing clear and concise verbal and written communication to customers, including explanations of repayment options and federal loan servicer interactions
• Updating customer records with current demographic and contact information, as well as accurately notating all interactions
• Initiating calls to federal loan servicers to resolve repayment options for customers with federal student loans
• Comprehending training material on various topics and sharing new concepts and content with customers
• Adhering to all federal and state laws governing the industry, as well as client Statement of Work standards and company guidelines and policies

• *Key Responsibilities**

• Be highly productive and meet outbound and inbound telephone call productivity needs
• Ability to use telephones, email, chat, and text communication with customers
• Provide timely and professional response to all written communication
• Properly utilize CRM system for technical inquiries with follow-up for customer resolution
• Follow policies and procedures regarding escalations
• Update records with current demographic and contact information and accurately notate all interactions
• Initiate calls to Federal loan servicers to resolve repayment options for customers with Federal student loans
• Comprehend training material on a variety of topics and share new concepts and content
• Adhere to all federal and state laws governing the industry
• Adhere to the client Statement of Work standards and company guidelines and policies
• Attain all Key Performance Indicators (KPIs) and monthly performance goals

• *What You Need to Be a Successful Customer Service Associate**

• Be passionate in the work you do and the people you help
• Ability to establish and maintain rapport through effective communication and timely follow-up with customers
• Attention to detail
• Ability to establish priorities and multi-task in a fast-paced and deadline-driven environment
• Must be a self-starter with a great degree of internal motivation
• Ability to operate and navigate various technical devices and systems
• Ability to trouble-shoot common computer issues

• *Why Join Our Team?**

• careerzynith is an employee-driven organization where honest, open communication and feedback are embraced. Our management team consists of individuals who have been promoted within.
• As an associate, you can also look forward to:
+ Competitive benefits package including medical, dental, vision, and life insurance+ Advancement opportunities+ Diverse experience with supporting and working on careerzynith's various lines of business+ Work from home (WFH)+ Company-provided equipment

• *Who We Are**

careerzynith was founded in 2011 to initially help college students and alumni best manage their student loan repayment. We have since grown to provide a full suite of Education FinTech services, including:

• Cohort Repayment Management
• Employer Student Loan Benefits
• Default Prevention & Recovery
• Student Enrollment Management
• Alumni Placement Verification Services

• *Training Schedule**

During the first two weeks of employment, training will be conducted Monday – Friday between the hours of 8 am – 5 pm CST.

• *Education and Qualifications**

• High school or equivalent (Required)
• At careerzynith, all aspects of employment, including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

• *E-Verify Participation**

careerzynith participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

• *Apply Now**

Ready to join careerzynith as a Customer Service Representative? Click the link below to apply now and we'll be in touch soon!

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• *Simple Application Process**

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