Experienced Customer Service/Technical Support Representative – Remote Opportunity with careerzynith

Are you ready to embark on a new career journey with a forward-thinking global organization that prioritizes people-first culture and genuine inclusivity? Look no further! careerzynith is seeking an experienced Customer Service/Technical Support Representative to join our remote team. As a key member of our diverse and dynamic team, you will have the opportunity to drive results, define an industry, and grow your career in a supportive and inclusive environment.

• *About careerzynith**

careerzynith is a global workplace that offers infinite possibilities for growth and development. We are a company like no other, fanatical about our staff and constantly helping them achieve their career goals. With a passion for making our clients' businesses better, we bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise, and exceptional customer experience centers. Our clients notice the difference in increased customer loyalty, improved business performance, and differentiation in their markets.

• *Career Growth and Personal Development**

This is a fantastic opportunity to reimagine your career journey and develop "friends for life" at the same time. We will give you all the training, technologies, and continuing support you need to succeed. Plus, at careerzynith, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

• *Key Responsibilities**

As a Customer Service/Technical Support Representative at careerzynith, you will:

• Assist external users of our technical products or services by answering questions and solving problems involved in their use.
• Troubleshoot basic and routine agent issues that are technical in nature, including hardware, software, networking, or other designated products.
• Customer experience-focused troubleshooting vs. traditional transaction approaches.
• De-escalate customers and follow appropriate escalation paths to resolve technical issues.
• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs).
• Greet agents in a courteous, friendly, and professional manner using agreed-upon procedures.
• Listen attentively to customer needs and concerns, demonstrating empathy while maximizing opportunity to build rapport with the customer.
• Probe for understanding and solve problems that are generally unstructured and require extensive use of conceptual thinking skills.

• *Essential Qualifications**

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for this role include:

• One year of related technical experience preferred.
• Must have a non-Apple non-chrome book personal desktop or laptop - bring your own device.
• Relevant technical expertise related to program (working knowledge of hardware, software, networking, data storage, troubleshooting, and repair) preferred.
• Courteous with strong customer service orientation.
• Ability to effectively communicate, both written and verbally.
• Ability to learn, including strong problem-solving skills.
• Dependable with proficient attention to detail.
• Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly.
• Ability to work as a team member, as well as independently with minimal supervision.
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.

• *Preferred Qualifications**

• Comfortable with Outlook, asynchronous tools, and Microsoft Excel.
• Must be comfortable being on web camera.
• Able to utilize tools and resources to efficiently assist our customers.
• Need to be able to articulate in a business acumen manner both in verbal and written communications.
• Open and receptive to feedback from leadership.
• Proactive in self-upskilling and knowledge training.
• Ability to cross-reference job aids while assisting a customer and minimize dead air by building rapport with the customer.

• *What's in it for you?**

One of our careerzynith Culture Statements says, "We are fanatical about our staff." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

• World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and world.
• Events that celebrate Diversity, Equity, and Inclusion, such as Juneteenth, Pride Month, Black History Month, National Women's Day, and our favorite local community event, the Arnold Days Parade!
• Paid training (Customize to time - how many weeks -- and other specifics).
• US Full benefits - 401K (U.S. ONLY), medical, dental, vision, and an employee assistance program (EAP), which includes free short-term counseling sessions for a full range of personal issues and assistance in achieving a healthy work-life balance.
• The opportunity to shine in and grow your career with clear paths for development - we invest in you!
• Networking and leadership opportunities with Staff Resource Groups, such as Network of Women, Black Professionals Network, Pride, and Ability.
• IRise Mentorship programs to help you create the strong foundation to a rewarding career.
• Global citizenship, sustainability, and team event opportunities that help you make a difference in your community and beyond!
• Trained wellness partners to support you as well as wellness training opportunities.
• A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from, and grow with.

• *How to Apply**

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call careerzynith their "employer of choice" - proudly united as "One careerzynith."

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• *Equal Opportunity Employer**

careerzynith is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation, please click here.

If you wish to review the Affirmative Action Plan, please click here.

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