Experience Preparation Specialist
Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.
Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
Position Overview
Our growing remote support division is seeking proactive and organized individuals to join the team as Experience Preparation Specialists. In this role, you'll assist clients with coordinating travel-related arrangements, organizing important reservation information, and supporting the planning process to help create smooth and enjoyable travel experiences.
This remote opportunity is ideal for individuals who enjoy helping people, managing details, and working in a flexible environment. Applicants from customer service, hospitality, scheduling, administrative, or support-related backgrounds are welcome. No prior travel industry experience is necessary, as complete training and ongoing guidance are provided.
Responsibilities
Assist clients with trip planning inquiries, scheduling requests, and travel preferences
Coordinate vacation components including lodging, transportation, cruises, tours, activities, and package options
Research travel opportunities, pricing, and availability through approved supplier and reservation platforms
Review and organize itinerary details, booking confirmations, and travel schedules
Provide professional client assistance through email, phone, and online communication tools
Support reservation changes, schedule updates, and post-booking follow-up requests
Maintain organized client files and accurate planning records within internal systems
Stay informed on travel news, destination highlights, supplier promotions, and current offers
Participate in virtual onboarding sessions, training workshops, and continued learning programs
Qualifications
Strong communication and customer interaction skills
Excellent organizational abilities with strong attention to detail
Comfortable balancing multiple tasks in a remote work environment
Basic computer knowledge and familiarity with online platforms and email systems
Reliable internet connection and professional communication habits
Self-motivated with a positive attitude and willingness to learn
Interest in hospitality, coordination, travel services, or client support
Must be at least 18 years of age
Applicants must be authorized to work in the U.S., U.K., Mexico, Australia, Spain, or other qualified regions
What We Offer
Fully remote work structure
Flexible scheduling options
Comprehensive onboarding and guided training resources
Ongoing mentorship and development support
Access to travel supplier partnerships, booking platforms, and planning tools
Eligibility for travel-related perks, discounts, and incentive opportunities
Advancement potential within a growing and supportive remote organization
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