Labour Relations Specialist

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:
The Labour Relations Specialist provides expert, consultative labour relations support to leaders and Human Relations Business Partners across a complex, multi‑union environment. As a key member of the Labour Relations Centre of Excellence, this role ensures labour relations practices are consistent, defensible, and aligned with The Salvation Army’s Mission, Vision, and Values—supporting a credible, responsive, and values-driven people environment.

Key Accountabilities
Provide expert labour relations advice on grievances, investigations, discipline, performance management, and terminations

Conduct intake and triage of union and non-union complaints, including harassment and discrimination matters

Support consistent interpretation and application of collective agreements, legislation, and enterprise LR strategy

Manage and support grievance processes, including investigation preparation and resolution

Partner with HRBPs to assess risk, determine escalation pathways, and reinforce consistent practices

Coach and guide leaders on effective union-management practices and sound LR decision-making

Support mediation and arbitration preparation in collaboration with Labour Relations leadership and legal counsel

Contribute insights, trends, and emerging risks to inform COE strategy and enterprise alignment

Maintain thorough, defensible documentation and exercise sound professional judgment

Skills & Experience
Minimum 5 years’ progressive experience in labour relations or HR with a strong LR focus

Advanced knowledge of labour legislation, collective agreements, and union-management dynamics

Proven experience managing complex grievances, investigations, and sensitive casework

Strong risk assessment, documentation, and case management skills

Trusted advisor and coach to leaders and HR partners, with respect for role boundaries

Ability to translate complex labour relations issues into practical, actionable guidance

Effective collaborator within shared services or matrixed environments

Demonstrated professionalism, discretion, and alignment with mission-driven values.

Compensation:
The target hiring range for this position is $85,321.60 to $106,641.60 with a maximum of $127,982.40.Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.

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