Recurring Care Specialist (Temp)

About Float

Float is the full-stack platform for Specialty Pharma home infusion. Our mission is to make healthcare safer, easier, and more efficient by moving all care that doesn't need a hospital to the home. We do that by building the platform that mobilizes SuperNurses for home medication visits.

Float connects nurses with patients so they can get treatments for their chronic conditions in the home rather than going into the overcrowded hospital. Our model benefits all stakeholders - patients get more convenient care, nurses access flexible work for better pay, pharmacies fill more prescriptions, hospitals reduce low-reimbursement admissions, and payors enjoy 12x reduced costs with home-delivered specialty pharma.

Having closed our Series A in 2023, we’re at an inflection point in our growth. We’ve successfully demonstrated multi-state expansion, validated strong unit economics, and boast remarkable retention of patients, nurses, and pharmacies. We’ve facilitated over 70,000 patient visits and are scaling our platform, team, and operations to serve more geographies and patients.

The Role

As a Recurring Care Specialist at Float Health, you will play a vital role in driving operational success and delivering an exceptional customer experience. You’ll be responsible for coordinating nursing care by interfacing with specialty pharmacies, nurses, and patients, and maintaining relationships with all parties throughout the life cycle of a recurring patient. Leveraging various technology platforms, you’ll ensure timely, accurate, and efficient scheduling and communication to support seamless care delivery.

This role requires strong organizational skills, excellent attention to detail, and a proactive, solutions-oriented mindset. You’ll handle high volumes of communication and scheduling tasks—responding to or actioning approximately 40 Zendesk tickets, answering up to 30 phone calls, and scheduling between 10 to 30 patient visits per shift. Your ability to manage these responsibilities efficiently while maintaining a high standard of customer service is critical.

In addition to daily operations, you’ll be encouraged to proactively identify and communicate opportunities for process improvement to maximize team efficiency. Flexibility, adaptability, and a collaborative spirit are essential, as you’ll work cross-functionally with operations, product, and engineering teams to share feedback, unify workflows, and help shape the tools and automation that will drive future scalability.

This is a 3 month temporary position to support our seasonal growth.

What you’ll do:

Use Float Health’s proprietary technology and third-party platforms to schedule nursing visits for patients
Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution
Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses
Schedule and confirm 10–30 patient visits per shift with accuracy and empathy
Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details
Ensure all necessary documentation is collected and uploaded for scheduled visits
Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail
Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations
Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability
Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners

Required skills:

Previous medical scheduling experience
Excellent critical thinking and problem-solving abilities
Highly organized and capable of managing competing priorities with strong time management
Exceptional customer service and communication skills—able to explain complex or sensitive information clearly and empathetically
Comfortable working both independently and as part of a team in a dynamic, evolving environment
Tech-savvy and confident navigating multiple platforms at once, with a strong interest in learning new tools
A mindset geared toward continuous improvement and operational efficiency
Prior experience in healthcare or familiarity with medical terminology is strongly preferred

Location and Schedule:

Location: This is a fully remote position based in the US.

Employment Type: This is a 3-month temporary position to support our seasonal growth.

Work Hours: This is full time role working 40h per week. Float operates in the PST time zone. Work hours for this position are likely to be 9am to 5pm PST from Monday to Friday.

Benefits:

Medical, dental, vision
401k matching
Unlimited PTO with minimum days
Paid parental leave
Phone & internet monthly stipend
Annual Learning Stipend
HSA & FSA
Voluntary Life, Accident, Hospital, and Critical Illness Insurance
Zero commute. Work wherever you are (on or around US hours)

Compensation:

Compensation for this role consists of a base salary of $48,000 per year for a 3-month engagement contract. Individual compensation will be commensurate with the candidate’s experience and location.

Culture:

We’re a Series A startup looking for individuals who are willing to grow with the team and adapt to our fast-paced, ever changing work environment.

At Float, we #WorkfortheSuperNurse. We believe that making the best nurses the heroes attracts the best talent, and in turn delivers the best patient experience. As our nurses boldly do what’s right for our patients, we boldly do what’s right for them. If this is a purpose that inspires you, we’d love to talk!

Float Health is an equal opportunity employer. We celebrate the diversity of the team that builds for diverse users. We are committed to creating an inclusive environment for all employees.

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