Accounts Receivable and Patient Care Coordinator - PH Based

Accounts Receivable and Patient Care Coordinator/
VA Australian Allied Health Industry Client

About the Role We are seeking a reliable and detail-oriented Accounts Receivable & Patient Care Coordinator (Virtual Assistant) to support an Australian-based client operating in a regulated healthcare environment.
This role combines accounts receivable and bookkeeping support with patient coordination and administrative responsibilities, playing a key role in maintaining accurate financial records, supporting patient engagement, and ensuring smooth day to-day operations.
The successful candidate will work closely with and report to the client’s onshore team, contributing to cash flow management, patient experience, and operational efficiency.

Key ResponsibilitiesAccounts Receivable (Core Focus)
Issue invoices accurately and in a timely manner
Monitor accounts receivable and follow up on outstanding payments
Reconcile incoming payments and maintain accurate financial records
Manage debtor reporting and proactively flag overdue accounts
Liaise with clients regarding billing queries and discrepancies
Assist with cash flow tracking and reporting
Administrative & Patient Coordination Support
Provide general administrative assistance to the team
Manage emails, calendars, and scheduling
Schedule, confirm, reschedule, and follow up appointments with patients
Respond to patient enquiries in a professional and timely manner
Maintain accurate patient records and appointment notes
Prepare documents, reports, and correspondence
Maintain organised digital filing systems
Assist with data entry and database management
Support ad hoc operational tasks and projects as required
Bookkeeping Support (Secondary)
Assist with day-to-day bookkeeping tasks
Maintain accurate financial data entry
Support bank and account reconciliations
Assist with month-end reporting preparation
Work within accounting systems such as Xero
Skills & Experience Proven experience in accounts receivable, bookkeeping, or medical administration
Strong administrative and organisational skills
High attention to detail and accuracy
Experience with appointment scheduling systems (medical or allied health preferred)
Proficiency in Xero or similar accounting platform
Proficiency in Microsoft Office applications
Excellent written and verbal communication skills
Confident and professional approach when handling billing queries and patient interactions
Ability to work independently and meet deadlines
What We Offer Attractive salary and benefits
Full time work-from-home setup
Australian schedule (morning/day shift)
Supportive and collaborative team environment

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