Call Centre Agent (Part Time)

Sales Support Administrator
Salary: £24,800 – £25,000 per annum
Hours: 20 - 25 hours per week, Monday to Friday
Working Model: Hybrid or Remote
About the Role
We’re looking for a Sales Support Administrator to join our friendly and customer-focused team. In this role, you’ll play a key part in delivering outstanding service to our members, supporting them with travel insurance quotes, renewals, policy amendments, and cancellations.
You’ll be confident handling customer queries across multiple channels, processing payments securely, and ensuring customers feel informed and supported at every stage of their journey.
This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and values a healthy balance between office collaboration and home working.

Key Responsibilities
Manage amendments and cancellations to existing travel insurance policies from request through to completion, accurately updating client systems
Understand customer needs by asking the right questions and providing clear, accurate quotes and product information
Handle inbound calls in line with service level targets, keeping abandoned calls to a minimum
Process card payments securely using our approved call systems
Respond to client mailbox enquiries, ensuring all emails are actioned within 2 business days
Support customers via live chat, providing real-time assistance alongside other communication channels
Carry out additional administrative and policy-related tasks as required by your line manager
What We’re Looking For
Essential Skills & Experience
Proficiency in Microsoft Office (Word, Excel, Outlook)
Strong customer service skills, both over the phone and in writing
Excellent attention to detail
Ability to work independently with minimal supervision
Strong verbal and written communication skills
Ability to prioritise workloads and adapt to changing team needs
Desirable
Previous call centre experience
Previous administrative experience
Strong general computer literacy

What We Offer
Structured training and ongoing support to help you succeed
Opportunity to gain experience within international private medical insurance
A collaborative, professional, and supportive working environment
Bupa dental cover to support your oral health
Health Shield cash plan, giving you money back on a range of everyday health services including optical and more
Comprehensive travel insurance for added peace of mind
Royal London pension scheme to support your future
Death in service benefit for financial protection
Paid volunteer days, giving you the opportunity to give back to causes that matter to you
If you’re passionate about delivering great customer service and looking for a role that offers flexibility, stability, and development, we’d love to hear from you.
Apply today and take the next step in your career.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

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