Executive Assistant (Customer Care Focus) [Latin America]

Latin America (100% Remote) · Full-Time Independent Contractor
Be the calm, capable voice on the other end of every freight call. You'll keep customers updated, coordinate with drivers and dispatch, and make sure every load is tracked, communicated, and on time.
ABOUT THE ROLE
You'll serve as the primary point of contact between a U.S.-based asset-based trucking and logistics company and its shippers and clients. You'll handle quote and booking requests, real-time tracking updates, delivery ETAs, and the occasional curveball — a delay, a missed pickup, a customer who needs reassurance.
You'll work inside a Transportation Management System (TMS), coordinate with drivers and internal operations, and support the brokerage team on last-minute, time-sensitive shipments. The pace is fast, the inbox is full, and customers expect real updates — not generic ones. If you can stay organized when ten trucks are moving and three customers are calling, you'll thrive here.
The Ideal Candidate
You stay calm under pressure — a late truck, a tight ETA, and a frustrated shipper all get the same steady voice

You're proactive — customers hear from you before they have to ask

You can keep ten loads, three drivers, and five customers straight in your head and in your TMS

You write clear updates that don't bury the actual answer

You believe reliability and safety aren't slogans — they're how you work

WHAT YOU'LL OWN
Customer Care & Communication
Be the voice clients trust on every load.
Receive and process freight quote and booking requests

Provide real-time shipment tracking updates and accurate ETAs

Handle service issues, delays, and complaints with a calm, professional tone

Escalate appropriately when issues require operations or leadership input

Dispatch Coordination
Keep trucks, drivers, and customers in sync.
Coordinate with drivers and internal operations on pickups, deliveries, and route updates

Assist with load entry, documentation, and TMS updates

Support the brokerage division with last-minute or time-sensitive shipment coordination

Systems & Tools
Work cleanly in the tools that move freight.
Use the company's TMS to track shipments, manage resources, and generate reports

Stay sharp on email, phone, and chat communication tools

Keep records and documentation organized and accessible

Industry Fluency
Speak the language clients expect.
Communicate confidently about freight types (Dry Van, Reefer, Flatbed, LTL, etc.)

Understand basic logistics workflows: pickup → transit → delivery → POD

Bring a safety-first, reliability-first mindset to every interaction

WHAT YOU'LL BRING
High school diploma or equivalent (industry training or coursework a plus)

1–3 years of experience in customer service, logistics, dispatch, or supply chain

Familiarity with a Transportation Management System (TMS) or similar logistics platform

Excellent verbal and written English; client-facing presence

Strong attention to detail across multiple trucks, customers, and routes

Ability to multitask and stay organized under pressure

Proficiency with email, phone, and chat communication tools

Comfortable working U.S. business hours (night shift, PH-based)

Preferred (nice to have):
Prior experience in freight, trucking, or a similar fast-paced logistics environment

Knowledge of freight types and standard industry terminology

Experience supporting a brokerage or dispatch team

HOW WE WORK
Quality: Clear updates, accurate TMS entries, and tidy documentation — every load

Security: MFA, least-privilege access, and secure file sharing are non-negotiable

Collaboration: Slack/Zoom/Teams standups, shared task boards, and predictable check-ins

WHY CAS IS DIFFERENT
We are not a gig platform. We are not a freelance marketplace. We are not short-term staffing.
We invest in professionals who want to build a real career serving U.S. clients. At CAS, you get:
Career-level USD compensation based on experience and scope

Permanent remote work — done right

Full company equipment provided (laptop, monitor, accessories)

15 days PTO annually + local holidays off

Guaranteed annual increases

Referral rewards up to $1,000

Monthly flexible stipend (CAS Flex Perks)

Structured onboarding and support

A culture that actually shows up

CONTRACT & EXCLUSIVITY
This is an independent contractor engagement based in the Philippines. Full-time exclusivity is required — candidates must not hold other part-time or freelance engagements once hired. Conflict-of-interest checks may apply.
APPLICATION PROCESS
Application & Prescreening

Technical Assessment

Profile and Pre-interview Preparation

Client Interview

Employment Offer and Onboarding

READY TO TAKE THE NEXT STEP?
Your next big career move starts here.
https://jobs.ashbyhq.com/cas

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