Experienced Customer Services Advisor – Part-Time Opportunity at careerzynith

At careerzynith, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading organization in the public sector, we're committed to providing top-notch services to our community. We're now seeking a highly motivated and customer-focused individual to join our team as a Customer Services Advisor. This part-time role offers the perfect opportunity for someone looking to kick-start their career or take their existing skills to the next level.

• *About careerzynith**

careerzynith is a dynamic organization that brings together the expertise of Brentwood Borough Council and Rochford District Council under a single umbrella. Our strategic partnership, known as OneTeam, aims to create a unified officer team that shares knowledge, experience, and projects to benefit both councils. By working together, we're able to develop innovative ways of working, including common policies and processes, to deliver exceptional services to our community.

• *The Role**

As a Customer Services Advisor at careerzynith, you'll be part of a fast-paced team that handles all contact into both councils via multiple channels. Your primary responsibility will be to provide an excellent first point of contact for our customers, delivering a first-class service every time. You'll work in a dynamic environment, collaborating with colleagues to drive success and improve the way we deliver our services.

• *Key Responsibilities**

• Provide exceptional customer service via multiple channels, including phone, email, and face-to-face interactions
• Work collaboratively with colleagues to resolve customer queries and issues
• Utilize Microsoft Office packages to manage customer interactions and data
• Develop and maintain a positive and enthusiastic approach to delivering high service standards
• Attend both council premises in person, as and when required, to meet the needs of the service
• Contribute to the development of innovative solutions to improve customer service delivery

• *Essential Qualifications and Experience**

• Strong knowledge and experience of using Microsoft Office packages
• Experience of working within a team in a customer-focused environment
• Excellent verbal and written communication skills
• Flexible working approach to attend both council premises in person, as and when required
• Positive and enthusiastic approach to delivering high service standards

• *Preferred Qualifications and Experience**

• Previous experience in a customer service role, preferably in a public sector organization
• Knowledge of customer service principles and practices
• Experience of working in a fast-paced environment
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills

• *Skills and Competencies**

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Positive and enthusiastic approach to delivering high service standards
• Strong knowledge of Microsoft Office packages, including Word, Excel, and Outlook

• *Career Growth Opportunities and Learning Benefits**

At careerzynith, we're committed to supporting the growth and development of our employees. As a Customer Services Advisor, you'll have access to a range of learning and development opportunities, including:

• Regular training and development sessions to enhance your skills and knowledge
• Opportunities for career progression and advancement within the organization
• Access to a range of employee benefits, including a pension scheme, generous annual leave entitlement, and health and wellbeing opportunities

• *Work Environment and Company Culture**

careerzynith operates a hybrid model of working, which enables employees to work smarter and balance their work and personal life. Our employees are provided with the resources to work effectively in this way, including laptops and access to our virtual private network (VPN). We're committed to creating a positive and inclusive work environment that values diversity and promotes equality.

• *Compensation, Perks, and Benefits**

As a Customer Services Advisor at careerzynith, you'll receive a competitive salary, commensurate with your skills and experience. You'll also have access to a range of employee benefits, including:

• A pension scheme
• Generous annual leave entitlement
• Health and wellbeing opportunities
• Employee assistance program
• Benefits platform offering discounts across a range of retailers

• *How to Apply**

If you're a motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply now! Please submit your application, including your CV and a covering letter, to [insert contact details]. We're excited to review your application and look forward to welcoming you to our team.

• *Closing Date**

The closing date for accepting applications is [insert date]. We reserve the right to close the application process earlier if we receive a high volume of suitable applications.

• *Equal Opportunities**

careerzynith is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the essential criteria on the person specification.

• *Contact Us**

For an informal discussion, please contact Stephanie Meek on [insert phone number] or Sarah Orchard on [insert phone number]. You can also email us at [insert email address].

We look forward to hearing from you and exploring how you can contribute to our team's success!

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