Experienced Customer Service Representative/Administrative Assistant – Hybrid Remote and On-Site Role at careerzynith

At careerzynith, we're passionate about delivering exceptional customer experiences and fostering a culture of innovation, collaboration, and growth. As a leading organization in the industry, we're committed to empowering our team members to excel in their roles and make a meaningful impact. We're now seeking an experienced Customer Service Representative/Administrative Assistant to join our dynamic team and contribute to our mission of providing unparalleled service to our customers.

• *About careerzynith**

careerzynith is a forward-thinking organization that values flexibility, diversity, and inclusivity. Our hybrid remote and on-site work environment allows our team members to balance their time between our offices and their homes, promoting work-life balance and flexibility. As a customer-centric organization, we're dedicated to delivering exceptional service and building long-lasting relationships with our customers. Our team is passionate about innovation, continuous learning, and growth, and we're committed to creating a culture that supports and empowers our team members to excel.

• *Job Responsibilities**

As a Customer Service Representative/Administrative Assistant at careerzynith, you'll play a vital role in ensuring that every customer is taken care of to the best of our abilities. Your responsibilities will include:

• Handling inbound calls on our multi-line phone system during scheduled hours, providing exceptional service and resolving customer inquiries and concerns
• Making outbound calls for service, follow-ups, and membership inspections to ensure customer satisfaction and retention
• Responding to email correspondence and coordinating with customers to resolve issues and provide support
• Monitoring and contacting expired memberships to prevent lapses and ensure customer retention
• Performing additional duties as assigned by the Office Manager, such as data entry, filing, and other administrative tasks

• *Strongly Preferred Qualities**

To succeed in this role, you'll need to possess the following qualities:

• Customer service experience, preferably in a similar industry or role
• Knowledge or experience with ServiceTitan program (or similar CRM software)
• Superior phone skills and comfort with calling customers
• Superior organizational skills and ability to prioritize tasks and manage time effectively
• Proficiency in Microsoft Office and computer literacy
• A great attitude and willingness to learn and adapt to new situations
• Strong attention to detail and ability to maintain accuracy and precision
• Clean criminal background and commitment to being drug-free
• Team player with a "can-do" attitude and willingness to collaborate with colleagues
• Ability to work with a flexible schedule, including weekends as needed

• *Essential Qualifications**

To be considered for this role, you'll need to meet the following essential qualifications:

• High school diploma or equivalent (preferred)
• 1 year of customer service experience (required)
• Ability to relocate to Norfolk, VA before starting work (required)

• *Benefits and Compensation**

As a valued member of our team, you'll enjoy a range of benefits and compensation, including:

• Competitive salary: $18.00 - $20.00 per hour
• 401(k) plan with matching contributions
• Dental insurance
• Employee discount program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• *Schedule and Work Environment**

As a hybrid remote and on-site role, you'll work a 40-hour week, with 8-hour shifts from Monday to Friday. You'll also be required to work weekends as needed. Our offices are equipped with modern facilities and technology, providing a comfortable and productive work environment.

• *Career Growth and Learning Opportunities**

At careerzynith, we're committed to supporting the growth and development of our team members. You'll have access to a range of training and development opportunities, including:

• On-the-job training and mentorship
• Professional development programs and workshops
• Opportunities for advancement and career growth
• Collaborative and supportive team environment

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and discussing how you can become a vital part of our success story.

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