Experienced Native Japanese Customer Support Consultant – Multilingual Customer Experience and Technical Support

Are you passionate about delivering exceptional customer experiences and staying at the forefront of cutting-edge technology? Do you have a knack for building strong relationships with customers and a talent for communicating complex ideas in a clear and concise manner? If so, we invite you to join careerzynith, a world-leading SaaS, Software, and Hardware solutions provider, as a Customer Support Consultant.

At careerzynith, we're dedicated to empowering our customers to achieve their goals through innovative solutions and exceptional support. As a Customer Support Consultant, you'll play a vital role in delivering top-notch customer experiences, resolving complex technical issues, and driving customer satisfaction. If you're passionate about the world of tech and eager to take your skills to the next level, we encourage you to apply for this exciting opportunity.

• *What You'll Do:**

As a Customer Support Consultant at careerzynith, you'll be responsible for:

• Providing exceptional customer support via chats, emails, and other communication channels
• Building positive and long-lasting relationships with customers, understanding their needs, and delivering tailored solutions
• Meeting and exceeding team Key Performance Indicators (KPIs)
• Staying up-to-date with the latest technology trends, products, and services
• Handling sensitive customer information with confidentiality and discretion
• Applying the latest customer happiness practices to drive customer satisfaction and loyalty
• Maintaining a working knowledge of careerzynith's products and services
• Collaborating with developers and other departments to resolve complex technical issues and improve customer experiences

• *What You Need to Succeed:**

To excel in this role, you'll need:

• Native Japanese and English communication skills, with the ability to communicate effectively in both languages
• At least 6 months of experience in a customer support role, with a proven track record of delivering exceptional customer experiences
• Strong analytical and research skills, with the ability to quickly resolve complex technical issues
• A positive and responsible attitude, with a strong commitment to customer satisfaction
• A personal laptop or computer with a minimum of 8Gb of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

• *Nice to Have:**

While not required, experience with CRM systems and a background in crypto/finance would be a significant advantage in this role.

• *Benefits and Perks:**

As a Customer Support Consultant at careerzynith, you'll enjoy:

• A flexible schedule, allowing you to work from the comfort of your own home
• The opportunity to work fully remotely, with the flexibility to manage your work-life balance
• An inclusive international environment, with colleagues from diverse backgrounds and experiences
• Compensation in USD, with good bonuses for referring friends
• Paid intensive training and probation, to ensure your success in the role
• A responsive management team, committed to your growth and long-lasting cooperation
• Greenhouse conditions for self-development, with opportunities to learn and grow with careerzynith

• *Who We Are:**

careerzynith is a Support-as-a-Service company, providing secure technical, customer support, and CX services for tech companies around the globe. With over 30 countries and 60 languages represented, we're a truly global organization, dedicated to delivering exceptional customer experiences. Since 2010, we've become an industry leader in premium outsourced customer support, with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

• *Join Our Team:**

If you're passionate about delivering exceptional customer experiences and staying at the forefront of cutting-edge technology, we invite you to join careerzynith as a Customer Support Consultant. Send your CV in English, highlighting your outstanding skills and experience, and take the first step towards a rewarding career with our team. Visit our website at www.careerzynith.com to learn more about our company culture and values.

• *Disclaimer:**

careerzynith is an equal opportunities employer, committed to providing a fair and inclusive work environment for all employees. We welcome applications from diverse backgrounds and experiences, and our assessment of candidates is not affected by characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

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