Experienced Customer Care Associate – Global Employment Solutions

At careerzynith, we're revolutionizing the way businesses navigate global employment compliantly with ease. As a Customer Care Associate, you'll play a vital role in supporting our standard users across various verticals and product areas. If you're passionate about enhancing the customer journey and advocating for customer needs, we want to hear from you.

• *About careerzynith**

careerzynith is a cutting-edge HR platform that empowers businesses to recruit, pay, and manage international teams with ease. Our team is comprised of talented individuals from diverse backgrounds, working together to tackle ambitious problems asynchronously, around the world. With a strong focus on future-focused work culture, we're committed to building a world-class platform that makes a meaningful impact.

• *The Position**

As a Customer Care Associate, you'll be responsible for providing exceptional customer support to our users via email and live messaging channels. Your primary focus will be on solving tickets per week across various careerzynith verticals, maintaining productivity standards, and ensuring high attention to detail. You'll work closely with the Customer Success, cross-vertical operational teams, and Sales to deliver an exceptional user experience.

• *Key Responsibilities:**

• Solve tickets per week across various careerzynith verticals
• Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy
• Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
• Work in close collaboration with the Customer Success, cross-vertical operational teams, and Sales
• Be the voice and the ear for our users

• *Requirements:**

• Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs
• Experience (or equivalent) in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support
• Experience using CRM tools to manage customer interactions and support workflows
• Proven ability to collaborate with multiple stakeholders who have varying priorities
• Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others
• Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably
• Fluent in written and spoken English

• *Nice-to-Have:**

• Experience working remotely or in a fast-growing organization
• Familiarity with HR, Payroll, Healthcare, and/or Pension systems

• *Practicals:**

• You'll report to: Customer Care Manager
• Team: Customer Experience
• Location: careerzynith – New Zealand
• Start date: As soon as possible

• *Compensation and Benefits:**

careerzynith is committed to ensuring fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. Our salary ranges are determined by role, level, and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands.

The annual salary range for this full-time position is $47,650—$53,600 NZD. Our full benefits and perks are explained in our handbook at careerzynith.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all careerzynithrs:

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async)
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces

• *How You'll Plan Your Day (and Life)**

We work async at careerzynith, which means you can plan your schedule around your life (and not around meetings). You'll be empowered to take ownership and be proactive. When in doubt, you'll default to action instead of waiting. Your life-work balance is important, and you'll be encouraged to put yourself and your family first, and fit work around your needs.

• *How to Apply**

Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardized language we use here at careerzynith. If you don't have an up-to-date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status, and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer, it's essential to us that our workforce reflects people of all backgrounds, identities, and experiences, and this data will help us to stay accountable.

We thank you for providing this data, if you chose to. At careerzynith, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about careerzynith's AI guidelines, check see here.

Please note we accept applications on an ongoing basis. Originally posted on Himalayas.

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