Experienced Full Stack Customer Success Team Lead – Asana

Are you a seasoned customer success professional looking to take your career to the next level? Do you have a passion for driving growth and success for your team and customers? Look no further than careerzynith, a leading provider of outsourced B2B demand, sales, customer success, and revenue operations solutions. We're excited to announce an opportunity for a highly motivated and experienced Customer Success Team Lead to join our team and help drive the success of our customers using Asana.

• *About careerzynith**

careerzynith is a company that's been generating revenue for the most innovative tech companies across the globe for over 35 years. We're passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. Our exceptional team is the cornerstone of our accomplishments, and we're proud of our award-winning workplace culture and to be named a top employer in our industry. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

• *About the Customer Success Team Lead**

As a Customer Success Team Lead at careerzynith, you'll be responsible for managing a team of customer success professionals who are dedicated to helping our customers get the most value out of Asana. You'll be the go-to expert for all things Asana, and will work closely with our customers, internal stakeholders, and cross-functional teams to ensure that our customers are set up for continued success from their Asana investment. You'll also be responsible for driving the team to meet and exceed sales quotas, monitoring performance, and identifying areas for growth and improvement.

• *What Will You Do?**

As a Customer Success Team Lead at careerzynith, your responsibilities will include:

• Deeply understanding the Asana product and workflows to serve as a product expert and trusted advisor for your team
• Consistently driving the team to meet and exceed weekly, monthly, and annual sales quotas
• Monitoring the team's performance and identifying achievements as well as areas of focus
• Ensuring continued progress of the team by proactively taking responsibility for the sales representatives' day-to-day development and performance
• Motivating sales representatives to succeed, managing program day-to-day activities, training, logistics, and other activities as required
• Providing consistent performance coaching and mentoring to reps to ensure productivity and goal achievement
• Identifying best practices and providing insight to team and leadership
• Communicating program feedback and strategic recommendations for additional program strategies, tactics, revisions, and implementations based on observations of the programs' people, processes, and product

• *What Will You Need to Succeed?**

To be successful in this role, you'll need:

• 4+ years of experience in customer success and/or sales-related roles, account management, program management, or strategic consulting, preferably in a SaaS environment
• 2+ years in management/supervisory experience
• Fluency in English
• Excellent verbal and written communication skills
• Results-oriented with the ability to motivate others and drive performance
• Must have an adaptive management style and the ability to work at micro and macro levels
• Self-reliant, adaptable, decisive, and professional; able to effectively multi-task in a dynamic environment
• Self-motivated, proactive team player. You act quickly and work effectively in an ambiguous, ever-changing environment. You do what it takes to make our customers, company, team, and yourself successful. Your team, customers, and the Asana client can count on timely and valuable output and communication
• Growth mindset. You actively seek insights and perspectives to make decisions. You receive feedback graciously, incorporating it into your work
• Exceptional communication and facilitation skills, with the ability to confidently engage, present, and influence stakeholders across all levels, including executive leadership
• Sales skills are preferred for coaching to upselling and recommending additional services that would benefit the customers' overall adoption, growth, and retention of Asana
• Excellent time management and multi-tasking skills to effectively move through and prioritize a book of business
• Tech-savvy with a passion for technology and the ability to learn, comprehend, and explain technological terms. Familiarity with Apple operating system and comfortable utilizing multiple systems or software's simultaneously such as CRMs, communication platforms, project management platforms, etc. preferred

• *What We Offer?**

At careerzynith, we're committed to providing our employees with valuable mental and physical well-being benefits, including:

• Remote or Hybrid work
• Additional Health Insurance
• Mental health program
• MultiSport card
• Access to our company library of 50+ hours of sales video trainings
• Access to learning platform SkillSoft - Business, Design, & Tech online courses
• Work computer

• *Why Join careerzynith?**

At careerzynith, we're passionate about creating growth for our clients, employees, and community. We're committed to providing our employees with the tools and resources they need to succeed, and we're proud of our award-winning workplace culture. If you're looking for a challenging and rewarding role that will allow you to drive growth and success for your team and customers, we encourage you to apply.

• *How to Apply**

If you're a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

• *Equal Employment Opportunity**

careerzynith is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at [email protected] for assistance.

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