Experienced Customer Success Manager, APAC – Blockchain and Financial Services Partnership Development

At careerzynith, we're revolutionizing the way the world interacts with blockchain technology. As a leading developer of Chainlink, the decentralized computing platform powering the verifiable web, we're committed to empowering verifiable applications across various industries, including banking, DeFi, global trade, and gaming. Our team collaborates with top Web3 teams and some of the world's largest financial institutions, such as Swift, DTCC, and ANZ, to drive innovation and growth in the blockchain space.

We're now seeking an experienced Customer Success Manager, APAC to join our team and play a critical role in driving the success of our partnerships in the Asia-Pacific region. As a key member of our Customer Success team, you'll be responsible for developing and implementing strategies to ensure the long-term success of our partners, fostering strong relationships, and driving growth through effective partnership development and integration.

• *Your Impact**

As a Customer Success Manager, APAC, you'll have a significant impact on the success of careerzynith's partnerships in the Asia-Pacific region. Your key responsibilities will include:

• Developing and implementing new tiering systems for both existing and new projects in the BUILD program, ensuring that our partners are strategically positioned for success in the decentralized world.
• Conducting comprehensive resource planning for the BUILD technical program objectives and growth plans, aligning with our company's overall goals and objectives.
• Collaborating with internal teams to define and align OKRs (Objectives and Key Results) for the BUILD program in 2025, ensuring that our partners are aligned with our company's vision and strategy.
• Establishing measurable and achievable goals to drive program success, tracking progress, and making adjustments as needed.
• Developing a comprehensive success strategy for the program, including effective offboarding processes and the creation of an alumni network.
• Fostering long-term relationships with successful startups post-signature, ensuring that our partners continue to thrive and grow in the blockchain space.

• *Requirements**

To succeed in this role, you'll need to possess the following qualifications and skills:

• Fluency in Mandarin and English, with excellent communication, negotiation, and interpersonal skills to effectively manage complex relationships and collaborations.
• Strong understanding of traditional financial markets & financial products, and their interplay with blockchain technology, including RWAs and DeFi.
• A proactive problem-solving mindset to address challenges and roadblocks in partnership development and integration, with the ability to troubleshoot issues, resolve conflicts, and find creative solutions to ensure the success of partnerships.
• Proven track record of managing multiple accounts, driving growth, and delivering exceptional client service, with excellent communication and negotiation skills.
• Ability to adapt and thrive in a fast-paced, evolving industry, staying updated on industry trends and regulatory changes.
• Acute ability to work cross-functionally, facilitating information flow between the market and internal departments, engaging with internal teams (i.e. blockchain partnerships, marketing, legal, etc.) to drive partnership growth and act as a point of escalation if issues arise.
• Proven track record in creating and executing strategic account plans, including setting objectives, developing growth strategies, and effectively communicating these strategies to both internal and external stakeholders.

• *Preferred Qualifications**

While not required, the following qualifications and skills would be highly desirable:

• An extensive network of relationships across financial institutions and the ability to connect to and influence their strategic planning.
• Experience working with digital assets and/or inside a leading financial services provider.
• Innovative mindset with a history of proposing and implementing creative solutions to address challenges or capitalize on opportunities within partner relationships.

• *Work Environment and Company Culture**

At careerzynith, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our team is passionate about innovation and growth, and we're dedicated to empowering our employees to succeed. As a remote-based company, we offer the flexibility and autonomy to work from anywhere, while still providing opportunities for collaboration and connection with our global team.

• *Compensation, Perks, and Benefits**

careerzynith offers a competitive compensation package, including a salary, bonus structure, and comprehensive benefits program. We also offer a range of perks and benefits, including:

• Flexible work arrangements, including remote work options and flexible hours.
• Professional development opportunities, including training, mentorship, and career growth.
• Access to cutting-edge technology and tools, including blockchain and AI platforms.
• Collaborative and inclusive work environment, with opportunities to connect with our global team.
• Comprehensive benefits program, including health insurance, retirement savings, and paid time off.

• *How to Apply**

If you're a motivated and experienced professional with a passion for blockchain and financial services, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant supporting documents to our careers portal. We carefully review all applications and aim to provide a response to every candidate within two weeks after the job posting closes.

• *Commitment to Equal Opportunity**

careerzynith is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us via this form.

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