Experienced Full Stack Customer Success Manager – Technical Project Management for careerzynith's Tinman AI Platform

At careerzynith, we're revolutionizing the home finance industry by making it faster, cheaper, and easier for everyone to become a homeowner. With our creative technology and innovation, we're making the home buying journey more approachable and understandable, and home finance more affordable and accessible. Our mission is to transform the $15 trillion mortgage industry, and we're looking for a talented Customer Success Manager (Technical Project Manager) to join our team.

• *About careerzynith**

careerzynith is a pioneer in digital mortgage innovation, and we're entering a bold new phase: offering our proprietary technology as a SaaS platform to external clients. We're a place where smart, hungry, ambitious people who want to recognize their full potential thrive. Our team is passionate about making a difference in the lives of our customers, and we're committed to fostering an inclusive and diverse environment for our employees.

• *A Better Opportunity**

As a Customer Success Manager (Tinman AI Platform), you'll play a critical role in shaping how we deliver, support, and grow our SaaS business. You'll serve as the strategic partner to clients throughout onboarding, implementation, and beyond, ensuring they see long-term success and growth with our platform. This is more than a support role – it's a foundational leadership opportunity within a high-growth initiative.

• *Responsibilities**

• **Customer Onboarding & Implementation**: Lead end-to-end onboarding for new enterprise clients, partner with Product and Engineering to launch Tinman within complex lender workflows, and work closely with Compliance teams to ensure all parties are aligned.
• **Strategic Account Ownership**: Act as the day-to-day lead for a portfolio of high-value customers, develop success plans, align with client goals, and proactively manage risks, escalations, and expansions into new loan products.
• **Relationship Management**: Build trusted advisor relationships with client stakeholders, from ops leaders to compliance teams to C-suite decision makers, and ensure they realize the value of Tinman AI Platform and grow with the platform.
• **Internal Advocacy**: Serve as the voice of the customer within careerzynith and the SaaS organization, translate frontline feedback into insights for Product and Engineering to improve the platform experience.
• **Playbook Development**: Contribute to the creation of implementation guides and success frameworks that will scale as Tinman grows.
• **Cross-Functional Execution**: Work closely with Sales, Biz Dev, Product, Engineering, Compliance, Marketing, Ops, and Support to ensure seamless handoffs, aligned communication, and shared success metrics.
• **Customer Retention & Expansion**: Partner with clients to identify new use cases, expansion opportunities, and adoption gaps.

• *Qualifications**

• 4+ years in Customer Success, Technical Project Management, Sales Engineer, or Implementation roles – ideally in B2B SaaS or fintech.
• Experience managing enterprise accounts with complex onboarding and integration needs.
• Exceptional project management skills, able to drive timelines and coordinate across internal and external teams.
• Strong communication skills (written and verbal), with experience engaging senior client stakeholders.
• Comfort with technical concepts.
• Familiarity with lending or mortgage operations is a strong plus.
• Proven ability to synthesize customer needs into actionable insights for product and delivery teams.
• High ownership mindset – takes initiative and thrives in ambiguity.
• Based in careerzynith's NYC HQ with significant travel to client sites (up to 100% travel).

• *Additional Information**

• *Company Benefits**

We're thrilled to offer all our full-time employees the following benefit offerings:

• Benefits eligibility effective DAY ONE
• $0 medical plan premium offering coverage nationwide paired with our Health Savings Account that includes an employer contribution
• Flexible PTO
• Immediate virtual mental health support by licensed therapists for our employees and their eligible dependents age 6 and up!
• Personalized care for every fertility and family care journey for our employees and their partner!
• Dependent care benefits (i.e. childcare and/or elder care costs) and commuter benefits both include a company match!
• Discount programs and perks including pet Insurance!
• In Office Perks include:
+ Have Lunch on us! Daily lunch stipend for meals while in the office+ Monthly social events+ NYC HQ Oculus discounts

• *Disclaimer**

Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

• *How to Apply**

If you're passionate about making a difference in the lives of our customers and want to join a dynamic team that's revolutionizing the home finance industry, apply now to become our next Customer Success Manager (Technical Project Manager) at careerzynith.

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