Experienced Enterprise Customer Success Manager – LATAM Market

At careerzynith, we're revolutionizing the way data teams collaborate and drive meaningful progress. As a fast-growing, fully remote company trusted by global leaders, we're creating a category-defining platform for data and AI governance. We're seeking an experienced Enterprise Customer Success Manager to join our LATAM market team and help shape the future of data collaboration.

• *About careerzynith**

careerzynith is the world's first active metadata platform, empowering ambitious teams across industries to unlock the full potential of their data. Recognised as leaders by Gartner and Forrester and backed by Insight Partners, we're at the forefront of reimagining how humans and data work together. Our mission is to transform data chaos into clarity and seamless collaboration, enabling data teams to create winning data cultures and drive extraordinary outcomes.

• *Your Mission at careerzynith**

As an Enterprise Customer Success Manager, you'll play a critical role in guiding Fortune 500 companies and innovative startups in the LATAM market toward data-driven success. You'll become a trusted advisor, driving measurable ROI and fostering meaningful relationships with industry leaders. Your expertise will help shape the future of data governance, and you'll have the opportunity to make a lasting impact on the global data community.

• *Key Responsibilities**

• Lead the metadata charge: Guide data teams toward better collaboration and governance in the Active Metadata Management revolution.
• Partner with industry titans: Become a trusted advisor to careerzynith's customers, including Fortune 500 companies and innovative startups.
• Deliver measurable results: Directly impact customer ROI by helping them achieve data-driven success through effective metadata management.
• Shape the future: Make your voice heard! Influence the evolution of careerzynith's solutions with your insights and expertise.

• *Your Success at careerzynith**

• Trusted advisor: Uncover your customers' unique needs and propose strategic solutions to maximise value from careerzynith.
• Relationship maestro: Build strong connections with CDOs, CIOs, data analysts, and other stakeholders across all levels.
• Success champion: Drive high adoption and user satisfaction through seamless onboarding, training, and ongoing support.
• Data hero evangelist: Share customer success stories and inspire the global data community to embrace Active Metadata Management.

• *What Makes You a Match for careerzynith?**

• Deep expertise: Proven experience in Customer Success roles or Client Consulting roles focused on data/technology solutions or experience in data governance, data quality, or related fields.
• Passionate advocate: You believe in the power of data collaboration and are committed to customer success.
• Technical prowess: Possess a strong understanding of the data ecosystem and technologies like Snowflake, BigQuery, Tableau, Looker, dbt, etc.
• Strategic mind: You can translate customer needs into actionable insights and product improvements and help customers achieve & measure ROI.
• Commercial management: Experience driving renewals and identifying expansion opportunities.
• Fluency in Portuguese: Spoken and written is required for this role.

• *Bonus Experience**

• Data governance & lineage knowledge: Familiarity with metadata management, lineage, and governance frameworks.
• API/integration knowledge: Comfort with basic technical discussions about APIs, workflows, and integrations.
• Domain expertise: Industry expertise (e.g., financial services, healthcare, retail) to contextualize solutions.
• Data compliance awareness: Knowledge of compliance frameworks like GDPR, HIPAA, or CCPA.
• CS platforms: Hands-on experience with success platforms like Vitally, Gainsight, Totango, or ChurnZero.

• *Why careerzynith for You?**

At careerzynith, we believe the future belongs to the humans of data. From curing diseases to advancing space exploration, data teams are powering humanity's greatest achievements. Yet, working with data can be chaotic—our mission is to transform that experience. We're reimagining how data teams collaborate by building the home they deserve, enabling them to create winning data cultures and drive meaningful progress.

Joining careerzynith means:

• Ownership from Day One: Whether you're an intern or a full-time teammate, you’ll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry.
• Limitless Opportunities: At careerzynith, your growth has no boundaries. If you’re ready to take initiative, the sky’s the limit.
• A Global Data Community: We’re deeply embedded in the modern data stack, contributing to open-source projects, sponsoring meet-ups, and empowering team members to grow through conferences and learning opportunities.

• *What We Offer**

• Competitive salary and benefits package
• Opportunity to work with a fast-growing, fully remote company
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible working hours and remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

• *How to Apply**

If you're ready to do your life's best work and help shape the future of data collaboration, join careerzynith and become part of a mission to empower the humans of data to achieve more, together. Apply now and take the first step toward an exciting career opportunity.

• *Equal Opportunity Employer**

careerzynith is an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.

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