Experienced Strategic Customer Success Manager – Fortune 50-100 Account Management and Growth
At careerzynith, we're on a mission to revolutionize the way teams create and share content. Our cutting-edge platform empowers organizations to produce high-quality, engaging content at scale, and we're looking for a seasoned Strategic Customer Success Manager to join our team. As a key member of our Customer Success organization, you'll play a critical role in helping our Fortune 50-100 customers achieve success with our platform.
- *About careerzynith**
careerzynith is a leading provider of content creation and management solutions, serving some of the world's most prestigious organizations. Our platform is designed to help teams streamline their content creation processes, improve collaboration, and drive business results. With a strong focus on customer satisfaction and success, we're committed to delivering exceptional value to our clients.
- *Your Role**
As our Strategic Customer Success Manager, you'll be responsible for driving customer success across our Fortune 50-100 accounts. You'll work closely with our customers to understand their business goals, challenges, and objectives, and develop tailored strategies to help them achieve success with our platform. Your expertise will be invaluable in helping our customers navigate complex customer relationship environments, drive adoption, and maximize the value of our platform.
- *Key Responsibilities**
- Act as the single point-person for customers, creating, owning, and driving their overall success plan
- Develop expertise as an advisor of best practices in developing on-brand content at scale
- Meticulously project manage programs that will help customers drive adoption, business value, and renew usage of careerzynith
- Own the full customer renewal process, including forecasting, negotiating, and proposal creating
- Be accountable to Gross and net dollar retention rate targets for your customers
- Work collaboratively with Sales and introduce opportunities for revenue growth, cross-sell, and upsell
- Develop new and existing relationships across your customers to ensure we've strengthened our partnership and created new advocates across the customer's organization
- Produce and then "processify" decks, Looms, and emails that help your customers onboard, adopt, and renew usage of careerzynith at scale
- Collect and share insights that help Product identify both scalable and unscalable ways to educate and activate the user base on the product
- Analyze product usage data to provide deeper insights to customer champions and smarter understanding of customer adoption and value opportunities
- *Essential Qualifications**
- 7+ years in a CSM role focused on Fortune 50-100 accounts
- Experience delivering high-touch, white-glove service to large, key accounts
- Experience carrying and regularly exceeding a GRR and NRR target, including full ownership of the Renewal
- Experience in deepening adoption within a team as well as introducing a product across many teams in an organization
- Experience managing and building relationships across multiple stakeholder levels, including C-Level
- Experience in the art of Change management. You know how to motivate, unblock, and overcome barriers to large, transformational change
- An ability to make the complex simple
- Knowledge of editorial processes or working with Content marketing, Technical writing, or UX teams a real plus
- Experience managing or owning large-scale deployments is a real plus
- *Preferred Qualifications**
- Proactive communication skills, both sync and async
- Intrinsically motivated: you set the highest possible bar for what you build, write, ship
- Incredibly curious and an active listener
- A great presenter
- A genuine leader
- A connection to our mission of Great writing for everyone
- A natural affinity to our values of Connect, Challenge, Own
- *What We Offer**
- Competitive compensation and company stock options
- Comprehensive benefits package, including medical, dental, and vision coverage for you and your family
- Generous PTO, plus company holidays
- Paid parental leave for all parents (12 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Flexible spending account and dependent FSA options
- Health savings account for eligible plans with company contribution
- Annual work-life stipends for home office setup, cell phone, internet, wellness, and learning and development
- Company-wide off-sites and team off-sites
- *Why Join careerzynith?**
- Be part of a dynamic and growing organization that's revolutionizing the content creation industry
- Collaborate with a talented team of professionals who share your passion for customer success and growth
- Enjoy a comprehensive benefits package and competitive compensation
- Take advantage of opportunities for professional development and growth within the company
- Contribute to the success of our Fortune 50-100 customers and help them achieve their business goals
- *How to Apply**
If you're a seasoned Strategic Customer Success Manager with a passion for driving customer success and growth, we'd love to hear from you. Please submit your application, including your resume and a cover letter, through our application page.
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