Experienced Communications Manager, Social Media and Customer Advocacy – Amplify careerzynith's Brand Presence and Customer Success Stories

At careerzynith, we're on a mission to revolutionize the way businesses approach digital trust and security. As a leading AI-powered fraud platform, we empower over 700 customers to grow fearlessly by unlocking seamless consumer experiences. Our commitment to long-term customer success and deep investments in machine learning and user identity have made us a trusted partner for leading global businesses.

We're now seeking an experienced Communications Manager, Social Media and Customer Advocacy to join our Corporate Marketing team. This is an exciting opportunity to amplify careerzynith's brand presence and customer success stories in the market. As a key member of our high-performing team, you'll be responsible for developing and executing comprehensive social media and customer advocacy strategies that drive measurable business impact.

• *Key Responsibilities:**

• **Social Media Strategy & Execution:** Own and execute comprehensive social media strategy across LinkedIn and other relevant platforms to position careerzynith as an industry leader and showcase our expertise in fraud prevention and digital risk management. Create engaging content that makes careerzynith a must-follow account for fraud prevention professionals and executives. Monitor social conversations about fraud prevention and digital risk to identify engagement opportunities. Collaborate with others across the company to amplify product launches and company milestones. Track and analyze social media performance, providing regular reporting and optimization recommendations.
• **Customer Advocacy Program Ownership:** Own our customer advocacy program, SuperSifters, to put careerzynith and our customers in the spotlight together. Identify, recruit, and nurture customer advocates willing to share their success stories. Coordinate customer participation in speaking opportunities, webinars, conferences, case studies, and industry events. Facilitate customer involvement in press releases, awards submissions, and media opportunities. Create systematic processes for maintaining ongoing relationships with customer advocates. Work closely with Go-to-Market teams to identify and engage potential advocates.
• **PR Agency Management & Support:** Serve as day-to-day liaison with external PR agencies, ensuring alignment with broader marketing objectives. Support PR campaign development and execution, including media outreach and thought leadership initiatives. Coordinate executive positioning and speaking opportunities. Assist with crisis communication planning and execution when needed.

• *Qualifications:**

• **Essential Qualifications:**
+ Bachelor's degree in Marketing, Communications, or a related field+ 4-6 years of marketing experience with demonstrated expertise in external communications, social media management, and customer advocacy programs+ Proven track record of building social media presence and engagement for B2B technology companies, preferably in fintech, security, or AI/ML industries+ Strong project management skills with ability to manage multiple priorities in a fast-paced environment+ Excellent written and verbal communication skills with ability to adapt messaging for different audiences+ Experience working with external agencies and vendors+ Proficiency with social media management tools, familiarity with Salesforce and project management tools (preferred)+ Strategic mindset with focus on achieving measurable business objectives and customer-centric approach to marketing
• **Preferred Qualifications:**
+ Experience running customer reference programs, case studies, and advocacy initiatives that drive business outcomes+ Determination, scrapiness, and creativity

• *Benefits and Perks:**

• Competitive total compensation package
• 401k plan
• Medical, dental, and vision coverage
• Wellness reimbursement
• Education reimbursement
• Flexible time off

• *Work Environment and Company Culture:**

At careerzynith, we value collaboration, innovation, and customer success. Our Corporate Marketing team is passionate about building careerzynith's brand presence and amplifying customer success stories in the market. We're committed to driving measurable business impact and maintaining a culture of transparency, open communication, and mutual respect.

• *Career Growth Opportunities and Learning Benefits:**

careerzynith is committed to investing in our employees' growth and development. As a Communications Manager, Social Media and Customer Advocacy, you'll have opportunities to:

• Develop and execute comprehensive social media and customer advocacy strategies that drive measurable business impact
• Collaborate with cross-functional teams to amplify product launches and company milestones
• Work closely with external agencies and vendors to support PR campaign development and execution
• Participate in training and development programs to enhance your skills and knowledge in social media management, customer advocacy, and external communications
• Contribute to careerzynith's mission to revolutionize the way businesses approach digital trust and security

• *How to Apply:**

If you're a motivated and experienced Communications Manager, Social Media and Customer Advocacy looking for a new challenge, please submit your application to careerzynith. We can't wait to hear from you!

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