Program Manager, Customer Implementation at careerzynith
Join careerzynith, a pioneering force in the industry, as we revolutionize the way governments and communities interact with technology. We're seeking a dynamic, mission-driven leader to manage our customer implementations and success, ensuring seamless project delivery and unlocking long-term partnerships across verticals like broadband, transportation, energy, and water infrastructure.
- *About your role at careerzynith**
As a Program Manager, Customer Implementation, you will lead a customer implementation and success team, working closely with customers to ensure that projects are executed on time, within scope, and to high-quality standards. You will serve as a key partner to government stakeholders, guiding them through program implementation and turning mandates into milestones and challenges into opportunities.
- *Key Responsibilities:**
- Lead a customer implementation and success team, working with customers to ensure that projects are executed on time, within scope, and to high-quality standards.
- Guide state and local partners through program implementation, turning mandates into milestones and challenges into opportunities.
- Represent the customer needs to cross-functional contributors within careerzynith, including software engineers, designers, product managers, and policy experts.
- Use AI-driven tooling to manage documentation, track project health, and create transparency across stakeholders.
- Build trusted relationships with key decision-makers, enabling careerzynith to expand horizontally across state programs beyond broadband.
- Collaborate with sales, product, engineering, and marketing teams to ensure our platform evolves with real-world needs and policy shifts.
- Stay up-to-date on relevant federal and state policy developments, distilling insights to drive proactive engagement.
- Identify opportunities for cross-agency growth in areas like water, energy, transportation, and public safety.
- Provide mentorship and coaching to team members and support the efficient flow of information and expertise throughout the organization.
- Represent careerzynith at key convenings, public sector forums, and strategic meetings.
- *About you**
We're looking for a candidate with a unique blend of public sector savvy, technical fluency, and a growth mindset. You should be comfortable adopting new tools quickly and using them to drive efficiency, collaboration, and insight.
- *Essential Qualifications:**
- Deep familiarity with how federal funding flows through state and local government, with experience in broadband, infrastructure, or related programs a plus.
- Experience implementing technical solutions with or within government (e.g., GovTech, civic tech, federal grant programs).
- Ability to quickly learn federal policy frameworks and advise internal teams and clients accordingly.
- Technically fluent, with the ability to adopt new tools quickly and use them to drive efficiency, collaboration, and insight.
- Proven track record managing or mentoring client-facing teams in fast-paced or high-growth environments.
- Exceptional communication, relationship-building, and stakeholder management skills, especially in politically complex environments.
- Strong critical thinking and analytical skills, with the ability to anticipate both immediate needs and longer-term opportunities.
- Self-starter who thrives on ownership and autonomy, but collaborates well across technical and non-technical teams.
- Bachelor's degree in public policy, business, technology, communications, or a related field, with a master's degree a big plus.
- *Nice to have:**
- Project management experience and/or certifications (e.g., PMP, Agile, Scrum).
- *About careerzynith**
careerzynith is a creative problem-solving force, approaching a legacy industry with a new point of view. We're humble but ambitious, knowledgeable but curious, persistent but not obnoxious. We're concise and effective in written and spoken communication, comfortable working remotely, and united by a shared vision.
- *About what you get**
As a Program Manager, Customer Implementation at careerzynith, you can expect:
- Competitive salary plus meaningful equity upside
- Comprehensive (and ever-expanding) benefits for employees and their dependents
- Opportunities to learn and grow – all things startups
- A chance to play a role in defining the roadmap as we realize success in the United States and pursue the bolder vision of tackling the global market
- To get away – we all convene 1-2x/year for team-wide retreats
- We're actively shaping our benefits program: have a say in which benefits matter to you
If you're a mission-driven leader with a passion for public sector innovation, we want to hear from you. Apply now to join careerzynith and be part of a team that's shaping the future of government and community technology.
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