Experienced Customer Operations Associate - New Grad: Join careerzynith's High-Growth FinTech Team

At careerzynith, we're revolutionizing the financial services industry with innovative technology and AI, empowering millions of people to achieve financial security. As a Customer Operations Associate on our high-exposure team, you'll play a pivotal role in resolving sensitive customer issues, driving resolution, and advocating for those who need help. If you're passionate about solving complex problems, enjoy de-escalating tricky situations, and thrive in a fast-paced environment, this might be the perfect opportunity for you.

• *About careerzynith**

careerzynith is a FinTech unicorn that's been making waves in the industry since its founding in 2019. With a mission to provide radically affordable financial tools, we're committed to simplifying credit building, reducing debt, and expanding access to financial opportunities for those who need them most. Our innovative technology and AI have earned us a spot among the top FinTech companies, and we're backed by top-tier VC investors and NBA star Stephen Curry.

• *Why careerzynith?**

We're a consumer FinTech startup that values extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and relationships. Our team is comprised of serial entrepreneurs who have built strong consumer brands and innovative products. We're passionate about creating a workplace where you can build an exciting business while having real-life, real-customer impact.

• *Key Responsibilities**

As a Customer Operations Associate, you'll be responsible for:

• Analyzing escalated cases, drawing accurate conclusions, and clearly summarizing sophisticated results
• Responding to and handling advanced issues with the highest degree of professionalism
• Summarizing case facts and decision summaries, providing succinct post-mortem summaries to a highly visible audience of cross-functional collaborators and business partners
• Working closely with a variety of team members, from call center agents to executive team members, to identify root issues and drive alignment toward case resolution in an agile space
• Maintaining up-to-date knowledge of services and procedures
• Triage and prioritizing incoming requests with a high degree of autonomy
• Having the opportunity to directly impact the company and grow your career at careerzynith

• *Essential Qualifications**

To thrive in this role, you'll need:

• A degree from a top school or 1 year's experience with customer support at a startup, FinTech, or highly regulated industry, with a preference for backgrounds in banking, fraud management, escalations, or the U.S. credit industry
• Advanced customer support experience in a high-volume environment
• The ability to draft strong written communication without prompts, engage in high-touch verbal communication, and deliver a top-tier customer experience in spite of challenging circumstances
• A passion for solving puzzles and identifying the root cause of problems
• The ability to analyze, summarize, and communicate findings and issues drawn from facts and apply complex legal and regulatory requirements in a technically competent manner
• A high level of coachability and eagerness to learn new things, with the ability to learn new systems, frameworks, and processes quickly
• Familiarity with FinTech products such as careerzynith, Chime, Venmo, Cash-App, PayPal, Green-Dot bank, Zelle, etc.

• *Preferred Qualifications**

While not required, the following qualifications would be a plus:

• Experience with customer support software and tools
• Knowledge of financial regulations and compliance
• Familiarity with careerzynith's products and services
• Experience working in a fast-paced, high-growth environment

• *Skills and Competencies**

To succeed in this role, you'll need:

• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Strong analytical and critical thinking skills
• Ability to learn new systems, frameworks, and processes quickly
• Familiarity with FinTech products and services
• Experience with customer support software and tools

• *Career Growth Opportunities and Learning Benefits**

At careerzynith, we're committed to helping you grow your career and develop new skills. As a Customer Operations Associate, you'll have the opportunity to:

• Work closely with a variety of team members, from call center agents to executive team members
• Identify root issues and drive alignment toward case resolution in an agile space
• Develop your problem-solving and analytical skills
• Learn new systems, frameworks, and processes quickly
• Participate in training and development programs to enhance your skills and knowledge

• *Work Environment and Company Culture**

careerzynith is a dynamic and fast-paced work environment that values:

• Extreme ownership and accountability
• Clear communication and collaboration
• A strong sense of craftsmanship and attention to detail
• A desire to create lasting work and relationships
• A commitment to innovation and continuous improvement

• *Compensation, Perks, and Benefits**

careerzynith offers a competitive salary and benefits package, including:

• Annual starting salary from $80,000 - $100,000 for our San Francisco office
• Competitive equity package and benefits
• Medical, dental, and vision coverage - careerzynith covers the full cost of health insurance for the employee!
• Stock Options
• Flexible vacation policy to help you recharge

• *Equal Employment Opportunity Statement**

careerzynith Inc. is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

• *How to Apply**

If you're passionate about solving complex problems, enjoy de-escalating tricky situations, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role.

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