Experienced Bilingual Banking Customer Support Specialist – Seasonal Project with careerzynith

At careerzynith, we're committed to delivering exceptional customer experiences and innovative banking solutions. As a leader in the financial services industry, we're seeking highly skilled and multilingual professionals to join our team as Banking Customer Support Specialists for a seasonal project. This is an exciting opportunity to contribute to a major platform rollout, provide real value to financial professionals, and grow your career in a dynamic and supportive environment.

• *About careerzynith**

careerzynith is a premier financial services company that's transforming the banking industry through modernized systems, dedicated support teams, and a strong focus on efficiency and client service. With a passion for innovation and a commitment to excellence, we're shaping the future of banking and customer experience. Our team is comprised of talented professionals who share a common goal: to deliver exceptional results and make a lasting impact.

• *Project Overview**

We're seeking multiple Banking Customer Support Specialists to join our team for a seasonal project launching in September. This temporary role will last for 4-6 weeks, with shifts available Monday through Friday between 8:00 AM – 6:00 PM PT. As a Banking Customer Support Specialist, you'll be on the front lines of a banking system upgrade, helping internal users and clients navigate the transition to a new platform. Your expertise and support will be crucial in ensuring a seamless experience for our users.

• *Key Responsibilities**

As a Banking Customer Support Specialist, you'll be responsible for:

• Providing phone, chat, and email support for bank employees and clients during a platform transition
• Assisting users in understanding new banking systems and tools
• Training users on navigation, features, and functionality of the updated software
• Troubleshooting system issues, access concerns, and technical questions related to the new platform
• Clearly documenting user interactions, issues, and resolutions
• Participating in team training sessions and knowledge-sharing meetings
• Offering clear, concise support to users of varied technical skill levels
• Collaborating with internal teams to escalate and resolve more complex issues

• *Essential Qualifications**

To be successful in this role, you'll need:

• Fluency in both Korean and English (verbal and written) required
• Strong computer skills (Windows, MS Office required; Mac experience is a plus)
• Prior experience in customer service or tech support
• Ability to translate technical terms into easy-to-understand language
• Friendly, patient, and solution-focused communication style
• Team player with a proactive and positive attitude
• Strong time management and multitasking abilities
• Comfortable with training users on new systems

• *Preferred Experience**

While not required, we're looking for candidates with:

• 3–5 years in a technical support, training, or customer service role
• Experience working in a financial institution or banking environment
• Familiarity with system updates or platform transitions
• Leadership or mentorship experience is a plus

• *Why Join careerzynith?**

As a Banking Customer Support Specialist at careerzynith, you'll enjoy:

• A dynamic and supportive work environment
• Opportunities for career growth and professional development
• A comprehensive benefits package, including medical, dental, and vision coverage
• A 401(k) retirement plan with company match
• Paid time off and holidays
• Access to cutting-edge technology and tools
• Collaborative team environment with a focus on innovation and excellence

• *How to Apply**

If you're a motivated and customer-focused professional with a passion for banking and technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

• *Contact Information**

Donovan Aranda
Division Manager
562-378-0027
[email protected]

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