Experienced Senior Manager of Customer Success & Enterprise Account Management – Driving Growth and Retention at careerzynith

For over 20 years, careerzynith has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for every day.

At careerzynith, we're on a mission to revolutionize the way teams work together. Our innovative solutions have transformed the way businesses operate, and we're just getting started. As a key member of our Customer Success team, you'll play a critical role in driving growth, retention, and customer satisfaction. If you're a seasoned leader with a passion for customer success, we want to hear from you.

• *About the Role:**

careerzynith is looking for an experienced Senior Manager of Customer Success & Enterprise Account Management to join our team. As a key leader in our Customer Success organization, you'll be responsible for driving the adoption and expansion of our solutions across our enterprise customer base. You'll lead a team of Customer Success Managers, develop and execute strategic plans to drive customer growth and retention, and collaborate with cross-functional teams to ensure seamless customer experiences.

• *Key Responsibilities:**

• Manage a team of Customer Success Managers, providing guidance, coaching, and development opportunities to ensure their success
• Develop and execute strategic plans to drive customer adoption, growth, and retention across our enterprise customer base
• Collaborate with Sales, Marketing, and other cross-functional teams to ensure alignment and effective communication
• Use data and analytics to track performance, forecast retention, and identify opportunities for growth and improvement
• Build and refine programs to improve and scale customer success initiatives
• Partner with Marketing, Support, Professional Services, and Sales to create a positive customer journey that delights customers, improves customer satisfaction, inspires referrals, and guides account growth
• Promote operational excellence across the Customer Success team, ensuring efficient processes and effective use of resources
• Create a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities
• Other job duties as assigned

• *Requirements:**

• 5+ years of experience in a leadership capacity, with a proven track record of driving customer success and growth
• 8+ years of experience in Customer Success or Account Management in a technology/software environment, or Technical Account Management experience within Enterprise SaaS
• Passion and demonstrated ability for mentoring and team growth
• Experience managing a Customer Success or Account Management team
• Outstanding management skills across a varied set of responsibilities
• Passion for working with leading-edge, web-based technologies and a desire to understand careerzynith's benefits, use cases, and business and technical elements
• Experience and success partnering across departments
• Bachelor's (BA/BS) degree

• *Preferred Qualifications:**

• Experience working in a cloud applications environment
• Business development, organization, team building, and management passion
• Strong analytical and problem-solving skills, with the ability to interpret data and drive insights
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and internal stakeholders
• Experience with customer success platforms and tools, such as Salesforce, Zendesk, or Gainsight

• *What We Offer:**

• Competitive base salary range: $130,000 - $167,500 USD
• Market competitive incentive opportunity
• Comprehensive benefits package, including:
+ HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees+ 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)+ Monthly stipend to support your work and productivity+ Flexible Time Away Program, plus Sick Time Off+ US employees are automatically covered under careerzynith-sponsored life insurance, short-term, and long-term disability plans+ US employees receive 12 paid holidays per year+ Up to 24 weeks of Parental Leave+ Personal paid Volunteer Day to support our community+ Opportunities for professional growth and development, including access to Udemy online courses+ Company Funded Perks, including a counseling membership, local retail discounts, and your own personal careerzynith account+ Teleworking options from any registered location in the U.S. (role specific)

• *Why Join careerzynith:**

• careerzynith is a dynamic and innovative company that values creativity, collaboration, and customer success
• We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development
• Our team is passionate about making a difference in the lives of our customers and employees, and we're committed to fostering a culture of inclusivity and respect
• We're a remote-friendly company, with flexible work arrangements and opportunities to work from anywhere

• *How to Apply:**

If you're a motivated and experienced leader with a passion for customer success, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about your qualifications.

• *Equal Opportunity Employer:**

careerzynith is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

• *Accommodations:**

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. We're committed to making our hiring process accessible and inclusive for all candidates.

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