Director, Customer Success – Strategic Accounts at careerzynith

Join the careerzynith team as we continue to revolutionize the audit, risk, ESG, and InfoSec landscape. As a seasoned Director of Customer Success, you will lead a high-performing team focused on driving value realization, retention, growth, and advocacy within our top-tier Strategic accounts. If you're passionate about customer outcomes, team development, and operational rigor, we want to hear from you.

• *About careerzynith**

careerzynith is the leading audit, risk, ESG, and InfoSec platform on the market, serving more than 50% of the Fortune 500, including 7 of the Fortune 10. Our award-winning technology empowers businesses to move forward with greater clarity and agility. With a strong focus on innovation, customer obsession, and teamwork, we've become one of the 500 fastest-growing tech companies in North America for the sixth year in a row, as ranked by Deloitte.

• *Why This Role is Exciting**

As a Director of Customer Success at careerzynith, you will have the opportunity to lead a team of high-performing Customer Success Managers (CSMs) and work cross-functionally with Sales, Product, Support, and Executive teams to deliver best-in-class experiences that align with customer goals and drive company revenue. You will be responsible for building and executing the Customer Success strategy for Strategic accounts, ensuring alignment with company OKRs and revenue goals.

• *Key Responsibilities**

• **Leadership & Strategy**
• Build and execute the Customer Success strategy for Strategic accounts, ensuring alignment with company OKRs and revenue goals.
• Hire, mentor, and develop a high-performing team of Strategic CSMs.
• Represent the voice of the customer internally, driving influence across product, engineering, and leadership teams.
• **Customer Engagement & Value Realization**
• Guide customers through key lifecycle milestones including onboarding, adoption, expansion, and renewal.
• Ensure strategic accounts achieve measurable business outcomes through your organization's efforts.
• Develop executive relationships with customer stakeholders and align account plans with their long-term objectives.
• **Operational Excellence**
• Use customer health data and segmentation to proactively manage risk and identify growth opportunities.
• Define and optimize key success metrics including retention, NPS, CSAT, and upsell.
• Standardize processes and playbooks for managing strategic customers at scale.
• **Cross-Functional Partnership**
• Collaborate closely with Sales, Renewals, Implementation, and Support to ensure seamless handoffs and consistent customer experience.
• Partner with Marketing and Product on customer advocacy and feedback loops.

• *Attributes for a Successful Candidate**

To succeed in this role, you will need to possess the following qualifications:

• 8–10+ years of experience in Customer Success, Account Management, or related fields, with at least 3+ years in leadership roles.
• Proven success managing Strategic/Enterprise customers in a SaaS or technology company.
• Strong understanding of customer lifecycle management, QBRs/EBRs, and strategic account planning.
• Ability to influence and communicate at executive levels (C-suite), both internally and externally.
• Demonstrated experience managing to metrics: retention, growth, and customer health.
• Passion for customer outcomes, team development, and operational rigor.
• Familiarity with tools like Gainsight, Salesforce, Zendesk, or similar platforms.
• Bachelor's degree required; MBA or advanced degree a plus.

• *Nice to Have**

• Experience in a high-growth B2B SaaS environment or careerzynith products a plus.
• Background supporting customers in regulated or complex industries (e.g., Financial Services, Audit, Risk & Compliance).

• *Our Company Values**

At careerzynith, we live by the following values:

• **Customer obsession**: Apply relentless focus on listening to and understanding customers as the core of everything we do.
• **Win, together**: Drive to be the best while supporting each other's success.
• **Gritty resilience**: Thrive in a fast-paced and dynamic environment, balancing immediate priorities with big-picture strategic goals.
• **Personal improvement**: Stay eager to share insights, seek feedback, and continuously learn.
• **Constant innovation**: Challenge the status quo and drive improvements.

• *Perks**

As a member of the careerzynith team, you can expect:

• Launch a career at one of the fastest-growing SaaS companies in North America!
• Live your best life (LYBL)! $200/mo for anything that enhances your life.
• Remote and hybrid work options, plus lunch in the Cerritos office.
• Comprehensive employee health coverage (all locations).
• 401K with match (US) or pension with match (UK).
• Competitive compensation & bonus program.
• Flexible Vacation (US exempt & CA) or 25 days (UK).
• Time off for your birthday & volunteering.
• Employee resource groups.
• Opportunities for team and company-wide get-togethers!

• *Apply Now**

If you're passionate about customer success, team development, and operational rigor, and you're looking for a challenging and rewarding role, apply now to join the careerzynith team as a Director of Customer Success – Strategic Accounts.

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