Customer Service Guide (Human Services Specialist 1) - Join careerzynith and Make a Difference!

• *About careerzynith**

careerzynith is a leading organization dedicated to providing essential services and support to individuals and families in need. As a key member of our team, you will have the opportunity to make a positive impact on the lives of Oregonians, contributing to a welcoming environment that promotes whole well-being. Our mission is to empower individuals and families to achieve self-sufficiency, and we are seeking a compassionate and dedicated Customer Service Guide (Human Services Specialist 1) to join our team.

• *Job Summary**

We are seeking a highly motivated and empathetic Customer Service Guide (Human Services Specialist 1) to join our Self-Sufficiency Program (SSP) team at careerzynith. As a key member of our team, you will provide specialized assistance to individuals and families seeking services, including food benefits, cash assistance, childcare assistance, and more. You will work collaboratively with a diverse team to create a safe and supportive environment that values diversity and inclusivity.

• *Responsibilities**

As a Customer Service Guide (Human Services Specialist 1) at careerzynith, you will be responsible for:

• Providing exceptional customer service and support to individuals and families seeking services, including food benefits, cash assistance, childcare assistance, and more.
• Serving as the first point of contact for customers, either in-person, by phone, or through our online applicant portal.
• Offering information and referrals to community resources, and assisting with case status and other inquiries.
• Working collaboratively with program staff to provide a safety net and promote family stability.
• Contributing to a trauma-informed and culturally responsive work environment that values diversity and inclusivity.

• *Key Responsibilities:**

• Provide customer service and support to individuals and families seeking services, including food benefits, cash assistance, childcare assistance, and more.
• Serve as the first point of contact for customers, either in-person, by phone, or through our online applicant portal.
• Offer information and referrals to community resources, and assist with case status and other inquiries.
• Work collaboratively with program staff to provide a safety net and promote family stability.
• Contribute to a trauma-informed and culturally responsive work environment that values diversity and inclusivity.

• *Requirements**

To be successful in this role, you will need:

• Two years of experience in customer service or a related field, with a high volume of paperwork and people contact.
• Excellent communication and interpersonal skills, with the ability to work with diverse populations.
• Proficiency in computer skills, including Microsoft programs, web browsers, and multiline telephone systems.
• Ability to adapt communication style to explain complex information to diverse audiences.
• Experience with multiple systems and databases, with the ability to elicit information from applicants and recipients.

• *Essential Qualifications**

• High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
• Two years of experience in customer service or a related field, with a high volume of paperwork and people contact.
• Excellent communication and interpersonal skills, with the ability to work with diverse populations.
• Proficiency in computer skills, including Microsoft programs, web browsers, and multiline telephone systems.
• Ability to adapt communication style to explain complex information to diverse audiences.
• Experience with multiple systems and databases, with the ability to elicit information from applicants and recipients.

• *Preferred Qualifications**

• Experience working with diverse populations, including individuals with disabilities, limited English proficiency, and other marginalized groups.
• Knowledge of community resources and services, including food banks, housing assistance, and healthcare services.
• Experience working in a trauma-informed and culturally responsive environment.
• Bilingual or multilingual skills, with the ability to communicate with customers in their preferred language.

• *Skills and Competencies**

To succeed in this role, you will need:

• Excellent communication and interpersonal skills, with the ability to work with diverse populations.
• Proficiency in computer skills, including Microsoft programs, web browsers, and multiline telephone systems.
• Ability to adapt communication style to explain complex information to diverse audiences.
• Experience with multiple systems and databases, with the ability to elicit information from applicants and recipients.
• Strong problem-solving and critical thinking skills, with the ability to resolve complex issues and make sound decisions.
• Ability to work collaboratively with a diverse team, with a focus on customer service and satisfaction.

• *Career Growth Opportunities and Learning Benefits**

As a Customer Service Guide (Human Services Specialist 1) at careerzynith, you will have opportunities for professional growth and development, including:

• Training and professional development opportunities to enhance your skills and knowledge.
• Mentorship and coaching from experienced colleagues.
• Opportunities for advancement to leadership roles and specialized positions.
• Collaborative and dynamic work environment that values diversity and inclusivity.

• *Work Environment and Company Culture**

careerzynith is committed to creating a welcoming and inclusive work environment that values diversity and inclusivity. Our team is passionate about making a positive impact on the lives of Oregonians, and we are seeking a like-minded individual to join our team. As a Customer Service Guide (Human Services Specialist 1), you will work collaboratively with a diverse team to provide exceptional customer service and support to individuals and families seeking services.

• *Compensation, Perks, and Benefits**

careerzynith offers a competitive salary range of $3,429 - $4,622, as well as a comprehensive benefits package, including:

• Competitive salary range: $3,429 - $4,622.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.
• Chance to make a positive impact on the lives of Oregonians.

• *How to Apply**

If you are a motivated and compassionate individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [[email protected]](mailto:[email protected]) or call/text (541) 952-9928.

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