Experienced Full Stack Web Chat Representative – Health Insurance Sales and Customer Support

At careerzynith, we're committed to delivering exceptional customer experiences and innovative solutions that make a real difference in people's lives. As a leading provider of managed services and employer of record solutions, we're proud to partner with GuideWell to bring top talent to their team. We're seeking an experienced Full Stack Web Chat Representative to join our team and contribute to the success of GuideWell's health insurance sales and customer support initiatives.

• *Job Summary:**

As a Full Stack Web Chat Representative, you'll be responsible for selling health and ancillary insurance products to Florida individuals, supporting multiple contact center channels. You'll analyze prospect needs, match them to BCBSF product solutions, and facilitate the application process. Your exceptional communication skills, product knowledge, and ability to work in a fast-paced environment will make you a valuable asset to our team.

• *Key Responsibilities:**

• Analyze prospect needs and match to BCBSF product solutions
• Conduct plan comparison and analysis for existing members seeking new solutions
• Determine product eligibility based on age, county, health status, and customer needs
• Facilitate application process and perform field underwriting; advise customers of eligibility, rates, and riders as appropriate
• Present and explain recommended product solutions, including benefits, features, company services, operation processes, and present alternatives as needed
• Cross-sell ancillary products to both new customers and existing BCBSF health customers to increase customer wallet share and retention
• Monitor enrollment process in partnership with BlueDirect Sales' Senior Advisor
• Review with and deliver product fulfillment materials to customers
• Take multiple inbound chats with prospective business customers in designated market area to qualify leads and explain type of service or product offered
• Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products
• Quote prices and encourage customers to buy
• Enter names, addresses, purchases, and reactions of prospects solicited into computer database system
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems
• Build strong relationships with Sales Coach and team members
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting
• Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, DNC legislation, and company policy regarding slamming, cramming, and falsification of sales
• Generate referral business and cultivate individual lead sources using networking and prospecting techniques to grow potential sales opportunities
• Ensure all customers are warmly greeted via Branded call opening, their needs are assessed quickly, and they are referred to the appropriate setting, person, information, or tools to address their needs
• Maintain inbound availability to support telephone/chat service levels and customer satisfaction
• Adhere to call scripts and sales processes, including documentation in contact management system. Ensure all compliance regulations are met
• Achieve or exceed sales quotas across product lines using acquired product knowledge and selling skills

• *Essential Qualifications:**

• 1+ years of related work experience
• Related Bachelor's degree or additional related equivalent work experience
• 215 (Health, Life & Variable Annuity) Florida Insurance license, or a combination of Health & Life licenses (such as 240 & 214)
• Ability to type a minimum of 40 words per minute
• Excellent verbal and written communications skills, including well-developed interpersonal skills
• Demonstrated written and oral communication skills
• Demonstrated time management skills and the ability to manage multiple priorities
• Experience working independently and as part of a team
• Experience using computers and navigating among multiple systems and screens
• Experience with listening and relating key information to comparable selling situations to apply appropriate responses and actions
• Ability to write and communicate effectively within multiple communication channels, including telephone and chat environments
• The ability to work flexible schedules, including evenings and weekends
• Follow directions, communicate information to customers, enter information into computer program, close a sale, and learn new products and services
• Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondences
• Ability to perform basic mathematical functions

• *Preferred Qualifications:**

• Experience in health insurance sales and customer support
• Knowledge of BCBSF product solutions and sales processes
• Proven track record of achieving sales quotas and exceeding customer satisfaction targets
• Strong relationships with Sales Coach and team members
• Experience with compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, DNC legislation, and company policy regarding slamming, cramming, and falsification of sales

• *What We Offer:**

• Competitive hourly rate
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Comprehensive training and support
• Flexible scheduling to accommodate your needs
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance
• Opportunities to work on temporary projects with GuideWell companies that make a real difference in people's lives

• *About careerzynith and GuideWell:**

careerzynith is a leading provider of managed services and employer of record solutions. We partner with GuideWell to bring top talent to their team and support their health insurance sales and customer support initiatives. GuideWell and its family of companies have partnered with careerzynith as its Managed Service Provider (MSP) and Employer of Record (EOR) since 2018. In May of 2025, GuideWell joined careerzynith Direct Source to implement the GuideWell Contractor Cohort. This program is designed to create, manage, and curate a contractor talent pool for temporary contract opportunities with GuideWell.

• *How to Apply:**

If you're a motivated and results-driven individual with a passion for health insurance sales and customer support, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below.

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We look forward to hearing from you and exploring how you can contribute to the success of our team!

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