Experienced Dependent Eligibility Assistant/Customer Service Representative – Benefits Administration and Customer Support

At careerzynith, we're dedicated to delivering exceptional customer experiences and providing top-notch support to our clients. As a key member of our team, the Dependent Eligibility Assistant/Customer Service Representative will play a vital role in ensuring the smooth operation of our benefits administration processes. If you're passionate about delivering outstanding customer service, have a keen eye for detail, and are comfortable working in a fast-paced environment, we want to hear from you!

• *Job Overview**

careerzynith is a leading provider of innovative solutions in the benefits administration space. Our team is committed to helping clients navigate the complexities of employee benefits, ensuring that their employees receive the support they need to thrive. As a Dependent Eligibility Assistant/Customer Service Representative, you'll be responsible for providing exceptional customer service and support to our clients via phone, email, or chat communication. Your primary focus will be on verifying the eligibility of dependents enrolled under employee benefit plans, ensuring compliance with eligibility criteria, and communicating with employees or clients to obtain necessary verification data.

• *Key Responsibilities**

As a Dependent Eligibility Assistant/Customer Service Representative, you'll be responsible for:

• Reviewing documentation submitted by employees for dependent eligibility, including birth certificates, marriage certificates, adoption papers, and other relevant documents.
• Comparing submitted information against predefined eligibility criteria and benefit policies to ensure accuracy and compliance.
• Accurately logging and tracking document status in internal systems to maintain a high level of organization and efficiency.
• Following up with employees via email or phone to collect missing or additional documents, ensuring that all necessary information is obtained in a timely manner.
• Escalating discrepancies or potential ineligible dependents to supervisors for further review, maintaining a high level of professionalism and attention to detail.
• Maintaining confidentiality and handling personal data in accordance with data protection policies, such as HIPAA and GDPR.
• Ensuring that all verifications are completed within defined turnaround times and quality standards, meeting or exceeding client expectations.
• Providing courteous and professional support to employees or clients throughout the verification process, resolving customer queries in a timely and effective manner.
• Assisting in reporting and audit preparation as needed, demonstrating a high level of accuracy and attention to detail.

• *Qualifications & Requirements**

To be successful in this role, you'll need:

• 2-4 years of experience in benefits administration, customer service, or document verification, with a strong understanding of healthcare or employee benefits terminology.
• Strong attention to detail and organizational skills, with the ability to handle confidential information with discretion.
• Proficient in MS Office (Excel, Word) and comfortable working with digital document management tools.
• Clear verbal and written communication skills, with the ability to communicate effectively with employees or clients via phone, email, or chat.
• Bilingual communication skills are a plus, but not required.
• High School Diploma or Equivalent (REQUIRED)
• Min. 3 Years Customer Service Experience (REQUIRED)
• Min. 2 Years Call Center Experience (PREFERRED)
• Outbound Sales Experience (PREFERRED)
• Lead Generation Experience (PREFERRED)
• Windows 10 or 11 Laptop or desktop (No tablet / No Chromebooks or iPads)
• Mouse / phone (landline preferred) / High Speed Internet (60 mbps or higher)
• Quiet work area

• *Working Hours**

As a Dependent Eligibility Assistant/Customer Service Representative, you'll be required to work a shift rotation every two months or as business needs dictate. Shift hours will range from 7:00 AM EST to 11:00 PM EST, Monday through Friday. Candidates should be from Eastern and Central time zones.

• *Benefits**

• Flexible schedule
• Remote work opportunities
• Opportunities for career growth and professional development
• Competitive hourly rate ($11.50 - $14.00 per hour)
• Expected hours: 24 – 40 per week

• *Work Environment**

careerzynith is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a remote worker, you'll have the flexibility to work from the comfort of your own home, with access to a quiet and dedicated workspace. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team.

• *How to Apply**

If you're passionate about delivering outstanding customer service and have a keen eye for detail, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

• *Equal Employment Opportunity**

careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and advancement.

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