Experienced Customer Operations Specialist (Part-Time, Remote) – Web Hosting and Raffle Platform Support

At careerzynith, we're a dynamic and innovative web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. Our mission is to simplify the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential. We're seeking an experienced Customer Operations Specialist to join our team on a part-time, remote basis.

• *About careerzynith**

careerzynith is an innovative web hosting platform that provides a user-friendly, compliant solution for non-profit organizations to conduct online raffles. Our platform offers a range of features, including:

• Easy-to-use raffle creation and management tools
• Secure payment processing
• Automated ticket generation and distribution
• Real-time reporting and analytics
• Compliance features to help organizations adhere to local regulations

As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals.

• *The Role**

We're seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate. As a Customer Operations Specialist, you will be responsible for managing customer support via email and phone, handling inbound sales inquiries, creating user guides and documentation, and assisting in developing outbound sales strategies.

• *Key Responsibilities:**

• Manage customer support via email and phone, responding to inquiries and resolving issues in a timely and professional manner
• Handle inbound sales inquiries, providing information and guidance to potential clients
• Create user guides and documentation to support clients in using our platform
• Assist in developing outbound sales strategies, including identifying new business opportunities and creating sales materials
• Learn and advise on Australian raffle regulations, ensuring that clients are compliant with all relevant laws and regulations
• Become an expert in careerzynith's platform and features, providing technical support and guidance to clients
• Manage and resolve support tickets efficiently, ensuring that clients receive timely and effective support
• Guide clients through permit applications and raffle setup processes, ensuring that they have a smooth and successful experience
• Stay updated on industry trends and regulatory changes, ensuring that careerzynith remains compliant and competitive
• Contribute to various projects as needed, including marketing campaigns and product development

• *Essential Qualifications:**

• High school diploma or equivalent (Bachelor’s degree preferred)
• Previous experience in customer service, preferably in the travel or airline industry
• Strong verbal and written communication skills
• Proficiency in using computers, including familiarity with CRM systems and Microsoft Office
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving skills and a customer-first mindset
• Reliable internet connection and a quiet workspace free from distractions

• *Preferred Qualifications:**

• Experience in the web hosting or e-commerce industry
• Knowledge of Australian raffle regulations and compliance requirements
• Familiarity with CRM systems and sales automation tools
• Experience in creating user guides and documentation
• Strong analytical and problem-solving skills

• *Skills and Competencies:**

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving skills and a customer-first mindset
• Proficiency in using computers, including familiarity with CRM systems and Microsoft Office
• Ability to multitask and manage multiple projects simultaneously
• Strong analytical and problem-solving skills

• *Career Growth Opportunities and Learning Benefits:**

As a Customer Operations Specialist at careerzynith, you will have the opportunity to develop your skills and knowledge in a dynamic and innovative environment. You will work closely with our team to develop and implement sales strategies, create user guides and documentation, and provide technical support to clients. You will also have the opportunity to contribute to various projects, including marketing campaigns and product development.

• *Work Environment and Company Culture:**

careerzynith is a remote-friendly company, offering flexibility and autonomy to our team members. We value work-life balance and encourage our team members to prioritize their well-being and personal interests. Our company culture is collaborative and supportive, with a focus on innovation, creativity, and customer satisfaction.

• *Compensation, Perks, and Benefits:**

careerzynith offers a competitive salary and benefits package, including:

• A competitive hourly rate
• Opportunities for career growth and professional development
• Flexible working hours and remote work options
• Access to a range of benefits, including health insurance and retirement plans
• A dynamic and supportive work environment

• *How to Apply:**

If you are a motivated and customer-focused individual with a passion for innovation and customer satisfaction, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you!

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