Junior Customer Service Representative (Remote, Full-Time)

Company Description

InnerCamp is an international wellness organization dedicated to helping people live more conscious, connected, and fulfilling lives. Through our holistic programs - including Breathwork, Bodywork, Tantra, and Energy Training - we inspire personal growth and collective transformation. We organize workshops, trainings, and retreats across Europe, combining ancient wisdom with modern science to create transformative experiences for thousands of students worldwide. Our global team works remotely across Europe, united by the values of kindness, integrity, collaboration, and continuous learning.

Role Description

We’re now looking for a Junior Customer Service Representative with strong Virtual Assistant skills - someone kind, organized, and eager to grow. You’ll be the first point of contact for our students and clients, creating a warm, supportive, and efficient experience throughout their journey. You’ll also help keep our operations running smoothly through various administrative and coordination tasks. If you’re someone who loves helping others, pays attention to details, and wants to be part of a heart-centered international team, this might be the perfect opportunity for you.

What you’ll do

Customer Service

• Customer interaction via email, chat, phone, video conference and social media channels according to guidelines set out by the company.

• Provide accurate information about programs, events, and policies.

• Track and follow up on customer requests, ensuring timely resolution.

• Keep a record of all your customer interactions according to the department workflow.

• Ensure that customers are attended on time, with love & care according to the guidelines received from the manager.

• Assist students with technical or account-related questions (login issues, payments, access to materials, etc.).

• Provide feedback and detect problems that could improve the overall customer experience.

Virtual Assistant Support

• Manage, organize and update files, spreadsheets, and documents.

• Support the coordination of online and onsite events.

• Update and maintain databases, CRM tools, and content platforms.

• Prepare reports and help streamline daily administrative workflows.

• Maintain and create customer master files.

• Assist with various customer service-related projects.

• Update the Knowledge Base.

• Assist in the management of the Customer Service Department's needs.

• Contribute to departmental goals and help identify improvement areas.

• Communicate any problems or issues to management for resolution.

Qualifications

• Bachelor's Degree in Social Sciences / Business Administration or a related field.

• Minimum of 6 months of experience in the Customer Service department or in a similar role.

• Comfortable working independently in a remote environment.

• Reliable internet connection and suitable home office setup.

• You are a people person☺️

• Computer literate.

• Fluent in English (written & spoken, C1+ level).

• Versatile and flexible.

• Attention to detail.

• Analytical skills.

• Excellent communication skills (written and verbal).

• High customer orientation and friendliness.

• Positive attitude, eagerness to learn, team-player mindset.

• Kindness is essential for us. We love to work together, help each other and help our customers as well.

• Your unique strengths - if you don't match everything we're looking for, tell us why you'd be a great fit.

What’s in it for you

• You will learn about customer relationships, the customer life cycle, and so much more.

• You will be a part of an awesome and dedicated team from all around the world that believes in love, kindness, and teamwork.

• You can work remotely from any place in the world.

• Opportunity to grow within an international company.

• Access to InnerCamp offerings for personal growth.

Job Type

Full-time (40 hours per week, Monday to Friday) remote position.

How to Apply

Please send us:

Your CV

A short Loom video introducing yourself and why you feel called to join InnerCamp

Anything else that helps us get to know the real you

We don’t hire resumes. We hire humans who are aligned with our mission, values, and energy. If you’re ready to be part of a soulful team building something meaningful, we’d love to meet you

Apply tot his job

Apply To this Job