Experienced Full Stack Data Administrator and Customer Support Specialist – Remote Work Opportunity in Aston, PA at careerzynith

Are you a highly organized and detail-oriented individual with excellent communication skills? Do you have a passion for delivering exceptional customer experiences and a knack for data administration? If so, we invite you to join our team at careerzynith as a Full Stack Data Administrator and Customer Support Specialist. As a key member of our remote team, you will play a vital role in ensuring the smooth operation of our business processes, providing top-notch support to our customers, and contributing to the growth and success of our organization.

• *About careerzynith**

careerzynith is a world premier organization for Vacation Ownership with resorts at destinations around the globe. We are committed to delivering unforgettable experiences that make vacation dreams come true. Our team is dedicated to providing exceptional customer service, ensuring the highest level of quality, and fostering a culture of innovation and excellence.

• *Job Summary**

As a Full Stack Data Administrator and Customer Support Specialist, you will be responsible for performing a variety of tasks, including data administration, customer support, and quality assurance. You will work closely with our team to ensure the accuracy and completeness of our data, respond to customer inquiries, and provide exceptional support to our guests. Your attention to detail, excellent communication skills, and ability to work independently will make you an invaluable asset to our team.

• *Key Responsibilities**

• Perform data administration duties, including lead entry, worksheet verification, and entry & management of tours and seminars, including new tour bookings, reschedules, and cancels.
• Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, tours, and answer inquiries from callers and associates.
• Verify information in documents or on computer screens, including small text, printed forms, and lists for accuracy and completeness.
• Close out the daily reports and accurately complete the Daily Tour Audit requirements.
• Comprehend and retain multiple and detailed rules & regulations and apply them independently.
• Read, retain, and apply direction given through email and other written sources.
• Professionally communicate via phone to guide potential and current owners to sales or service departments.
• Listen and respond appropriately to questions and ideas of other employees while professionally sharing their own thoughts.
• Adhere to work schedules to ensure proper coverage.
• Learn and retain resort locations, basic ownership options, company rules and regulations, and use correct brand terminology on all calls.
• Troubleshoot independently and/or with management assistance as needed.
• Monitor the required Outlook mailboxes and respond in a timely and accurate manner.
• Learn and follow all Book of Business rules and standard operating procedures.

• *Computer and Workplace Proficiency**

• Monitor the required Outlook mailboxes and respond in a timely and accurate manner.
• Enter and locate work-related information using computers and/or point of sale systems.
• Transmit information or documents using a computer.
• Read and visually verify information in a variety of formats (e.g., small print).
• Operate standard office equipment other than computers such as telephone, fax, photocopier, calculator, and electronic peripherals.
• Attend all mandatory meetings each week, period, and/or quarter.
• Complete all assignments in a timely manner as assigned by management.
• Receive, record, and relay messages and questions accurately, completely, and legibly.

• *Policies and Procedures**

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

• *Communication**

• Answer each call with a smile in one's voice for the brand-specific appropriate greeting, and using the guests' name when possible.
• Request permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest issues and engaging appropriately.
• Thank callers with genuine appreciation and provide a fond farewell.
• Speak with callers and co-workers using clear, appropriate, and professional language.
• Talk with and listen to other employees to effectively exchange information.
• Provide assistance to coworkers, ensuring they understand their tasks.

• *Working with Others**

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Adhere to work schedules ensure proper coverage and cover open shifts when possible to support other team members and business needs.

• *Quality Assurance/Quality Improvement**

• Comply with quality assurance expectations and standards.

• *Physical Tasks**

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Stand, sit, or walk for an extended period of time or for an entire work shift.

• *Safety and Security**

• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

• *What We Offer**

• Competitive salary and benefits package
• Opportunity to work in a dynamic and growing organization
• Collaborative and supportive work environment
• Professional development and training opportunities
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options

• *Requirements**

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 1-2 years of experience in data administration, customer support, or a related field
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office and other software applications
• Ability to learn and adapt to new systems and processes

• *Preferred Qualifications**

• Experience in the vacation ownership industry
• Knowledge of data administration and customer support principles and practices
• Certification in customer service or a related field
• Experience working in a remote or virtual environment

• *How to Apply**

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

• *Equal Opportunity Employer**

careerzynith is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We welcome applications from qualified candidates of all backgrounds and perspectives.

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