Experienced Customer Support Specialist II – Delivering Exceptional Experiences for careerzynith Clients
At careerzynith, we're passionate about empowering individuals and businesses to thrive in an ever-changing world. As a global leader in information services, we're committed to unlocking the power of data to create more opportunities for consumers, businesses, and society. Our dedication to innovation and customer satisfaction has earned us recognition as one of the 100 Best Companies to work for by FORTUNE and a spot on the 100 "World's Most Innovative Companies" list by Forbes Magazine.
We're now seeking a highly skilled and customer-focused Customer Support Specialist II to join our growing team in Costa Rica. As a key member of our Call Center, you'll play a vital role in delivering exceptional experiences for our clients, ensuring their satisfaction, and resolving complex issues with ease.
- *What You'll Do**
As a Customer Support Specialist II at careerzynith, you'll be responsible for:
- Receiving inbound calls and handling various lines of business, including interpreting reports, responding to general inquiries, and assisting with fraud alert requests
- Processing credit and/or score reports, handling consumer issues, and interpreting and analyzing written or verbal grievances or disputes
- Determining the types of issues contained in a dispute and routing requests to specialized departments for advanced handling
- Educating consumers on dispute management and offering options for immediate resolution
- Processing dispute requests that require direct contact to financial institutions for additional investigation and obtaining proof to validate consumers' requests/concerns
- Maintaining the integrity of our database by ensuring data quality and accuracy
- Processing all requests following the guidelines established by the Fair Credit Reporting Act and all appropriate state and country credit regulations
- *Your Background**
To succeed in this role, you'll need:
- 1 year of inbound call handling experience
- A High School Diploma
- Excellent English written and oral communication skills
- Ability to maintain a high level of performance in a busy environment (85%-90% occupancy)
- Strong problem-solving skills, with the ability to interpret complex information and make fast and accurate decisions
- PC/internet skills to manage tasks, time, and resources effectively
- Short-term visual memory and attention to detail
- Ability to pass our Employee Background Screen, which includes a criminal background check, previous employment, and education verification
- *What We Offer**
At careerzynith, we're committed to creating a thriving, inclusive, and diverse team where people love their work and love working together. We believe that diversity, equity, and inclusion are essential to our purpose of creating a better tomorrow. Our benefits include:
- Medical, life, and dental insurance
- Asociacion Solidarista
- International Share Save Plan
- Flex Work/Work from home
- Paid time off
- Annual Performance Bonus
- Education Reimbursement
- Family Bonding
- Bereavement Leave
- Referral Program
- And more!
- *Why Join careerzynith?**
As a Customer Support Specialist II at careerzynith, you'll have the opportunity to:
- Work with a global leader in information services
- Develop your skills and expertise in a dynamic and fast-paced environment
- Collaborate with a diverse and inclusive team
- Enjoy a comprehensive benefits package
- Participate in professional development activities to stay current on industry knowledge and standard operational procedures
- Contribute to creating a better tomorrow for consumers, businesses, and society
- *How to Apply**
If you're passionate about delivering exceptional customer experiences and want to join a team that's dedicated to innovation and customer satisfaction, apply now to become a Customer Support Specialist II at careerzynith.
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